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OWA Error after SP3 upgrade - The custom error module does not recognize this error.

Posted on 2014-10-08
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Last Modified: 2014-10-08
I upgrade Exchane 2007 to SP3 and it went without errors.
However on using OWA I get an error.

https://mailserver.domain.co.uk/owa/auth/owaauth.dll

The custom error module does not recognize this error.

This error appears regardless of a correct username/password combination.

OWAApppool show net 2.0.50727.
owaauth.dll version is 8.3.83.0

Any help appreciated

Thank you
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Question by:Majicthise
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LVL 63

Expert Comment

by:Simon Butler (Sembee)
ID: 40367822
Did you install the latest rollup after installing the service pack?
If not, go and do that to begin with.

Simon.
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Author Comment

by:Majicthise
ID: 40367835
No, wanted to make sure everything worked before I went ahead and did anything else.
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LVL 63

Expert Comment

by:Simon Butler (Sembee)
ID: 40367849
I would patch it to begin with. SP3 on its own is very old. Bring the server fully up to date.

Simon.
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Author Comment

by:Majicthise
ID: 40367862
OK. Well we'll see how it goes...
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Author Comment

by:Majicthise
ID: 40367877
Problem has not gone away after Rollup 14.
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Author Comment

by:Majicthise
ID: 40367878
owaauth.dll version now 8.3.377.0
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LVL 63

Accepted Solution

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Simon Butler (Sembee) earned 2000 total points
ID: 40367883
Have you seen this TechNet forum thread?
http://social.technet.microsoft.com/Forums/office/en-US/94c812b5-4bd5-41eb-8396-462e03295201/exchange-2007and-iis7?forum=exchangesvrclientslegacy

Don't want to go over old ground if you have.

Is there anything else on the server that could have changed the netframework configuration?

Simon.
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Author Comment

by:Majicthise
ID: 40367908
There's nothing thats changed other than the SP£ upgrade and rollup.

I saw that link but the instructions aren't clear.
I found the same problems as the OP.
Menu options suggested weren't listed etc.

However if I select basic settings for the web site the pysical path is correct
There is a button to test settings

Which throws an error

The server is configured to use pass-through authentication with a built-in account to access the specified physical path. However, IIS Manager cannot verify whether the built-in account has access. Make sure that the application pool identity has Read access to the physical path. If this server is joined to a domain, and the application pool identity is NetworkService or LocalSystem, verify that <domain>\<computer_name>$ has Read access to the physical path. Then test these settings again.

C:\Program Files\Microsoft\Exchange Server\ClientAccess\OWA has read access for authenticated users, and full permissions for system and administrators

Checking the logs I get an error

The Module DLL C:\Program Files\Microsoft\Exchange Server\ClientAccess\Owa\auth\exppw.dll failed to load.  The data is the error.

About to follow steps i nthis article

http://social.technet.microsoft.com/Forums/exchange/en-US/686d1a90-a016-4a4c-ae2e-6725914a5d5a/the-module-dll-cprogram-filesmicrosoftexchange-serverv14clientaccessowaauthexppwdll-failed?forum=exchangesvrsecuremessaginglegacy
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Author Closing Comment

by:Majicthise
ID: 40368007
Quote

In the particular case of owaauth.dll failing to load, you need to do the same thing with the permissions of the folder '%Program Files%\Microsoft\Exchange Server\ClientAccess\Owa\auth'.

Quote

That was the issue.
Once I'd correctly added the traverse folders/execute files permission it worked like normal.

Odd bcasue the permissions are inherited and so I had to explcitly set them.
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