Solved

OWA Error after SP3 upgrade - The custom error module does not recognize this error.

Posted on 2014-10-08
9
2,860 Views
Last Modified: 2014-10-08
I upgrade Exchane 2007 to SP3 and it went without errors.
However on using OWA I get an error.

https://mailserver.domain.co.uk/owa/auth/owaauth.dll

The custom error module does not recognize this error.

This error appears regardless of a correct username/password combination.

OWAApppool show net 2.0.50727.
owaauth.dll version is 8.3.83.0

Any help appreciated

Thank you
0
Comment
Question by:Majicthise
  • 6
  • 3
9 Comments
 
LVL 63

Expert Comment

by:Simon Butler (Sembee)
ID: 40367822
Did you install the latest rollup after installing the service pack?
If not, go and do that to begin with.

Simon.
0
 

Author Comment

by:Majicthise
ID: 40367835
No, wanted to make sure everything worked before I went ahead and did anything else.
0
 
LVL 63

Expert Comment

by:Simon Butler (Sembee)
ID: 40367849
I would patch it to begin with. SP3 on its own is very old. Bring the server fully up to date.

Simon.
0
 

Author Comment

by:Majicthise
ID: 40367862
OK. Well we'll see how it goes...
0
Zoho SalesIQ

Hassle-free live chat software re-imagined for business growth. 2 users, always free.

 

Author Comment

by:Majicthise
ID: 40367877
Problem has not gone away after Rollup 14.
0
 

Author Comment

by:Majicthise
ID: 40367878
owaauth.dll version now 8.3.377.0
0
 
LVL 63

Accepted Solution

by:
Simon Butler (Sembee) earned 500 total points
ID: 40367883
Have you seen this TechNet forum thread?
http://social.technet.microsoft.com/Forums/office/en-US/94c812b5-4bd5-41eb-8396-462e03295201/exchange-2007and-iis7?forum=exchangesvrclientslegacy

Don't want to go over old ground if you have.

Is there anything else on the server that could have changed the netframework configuration?

Simon.
0
 

Author Comment

by:Majicthise
ID: 40367908
There's nothing thats changed other than the SP£ upgrade and rollup.

I saw that link but the instructions aren't clear.
I found the same problems as the OP.
Menu options suggested weren't listed etc.

However if I select basic settings for the web site the pysical path is correct
There is a button to test settings

Which throws an error

The server is configured to use pass-through authentication with a built-in account to access the specified physical path. However, IIS Manager cannot verify whether the built-in account has access. Make sure that the application pool identity has Read access to the physical path. If this server is joined to a domain, and the application pool identity is NetworkService or LocalSystem, verify that <domain>\<computer_name>$ has Read access to the physical path. Then test these settings again.

C:\Program Files\Microsoft\Exchange Server\ClientAccess\OWA has read access for authenticated users, and full permissions for system and administrators

Checking the logs I get an error

The Module DLL C:\Program Files\Microsoft\Exchange Server\ClientAccess\Owa\auth\exppw.dll failed to load.  The data is the error.

About to follow steps i nthis article

http://social.technet.microsoft.com/Forums/exchange/en-US/686d1a90-a016-4a4c-ae2e-6725914a5d5a/the-module-dll-cprogram-filesmicrosoftexchange-serverv14clientaccessowaauthexppwdll-failed?forum=exchangesvrsecuremessaginglegacy
0
 

Author Closing Comment

by:Majicthise
ID: 40368007
Quote

In the particular case of owaauth.dll failing to load, you need to do the same thing with the permissions of the folder '%Program Files%\Microsoft\Exchange Server\ClientAccess\Owa\auth'.

Quote

That was the issue.
Once I'd correctly added the traverse folders/execute files permission it worked like normal.

Odd bcasue the permissions are inherited and so I had to explcitly set them.
0

Featured Post

Control application downtime with dependency maps

Visualize the interdependencies between application components better with Applications Manager's automated application discovery and dependency mapping feature. Resolve performance issues faster by quickly isolating problematic components.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

We are happy to announce a brand new addition to our line of acclaimed email signature management products – CodeTwo Email Signatures for Office 365.
Local Continuous Replication is a cost effective and quick way of backing up Exchange server data. The following article describes the steps required to configure Local Continuous Replication. Also, the article tells you how to restore from a backup…
In this video we show how to create a Distribution Group in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Recipients >>…
In this Micro Video tutorial you will learn the basics about Database Availability Groups and How to configure one using a live Exchange Server Environment. The video tutorial explains the basics of the Exchange server Database Availability grou…

932 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

12 Experts available now in Live!

Get 1:1 Help Now