How do I get my display back in Windows 10?

D H
D H used Ask the Experts™
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Installed a couple new apps yesterday and on reboot, I can no longer get my login screen. The workstation boots and I hear the windows login screen sound, but all I get is a black screen which I can see my mouse cursor on when I move it. I've tried powering off and on a few times and still the same result. I'm unable to figure out how to get to Safe Mode in Windows 10.

Any assistance would be appreciated.
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Joshua GrantomSenior Systems Administrator
Top Expert 2014

Commented:
If you have multiple monitor ports on your PC you may want to connect your monitor to another port, it sounds like it has enabled dual monitors and has changed the primary display port.
D HService Desk Manager

Author

Commented:
@joshua It's a laptop actually with only its display... Any other suggestions?

Do you know how to get into Safe Mode in Windows 10?
Joshua GrantomSenior Systems Administrator
Top Expert 2014

Commented:
they have made safemode tricky with Windows 8 and Windows 10,

You can try holding Shift and pressing F8 (really fast) during start up and see if that will take you there.
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Joshua GrantomSenior Systems Administrator
Top Expert 2014

Commented:
The problem is that starting with Windows 8 they 86'ed the standard Advanced Boot Options, now you have to enable safe mode before you restart. Its a pain....
Seth SimmonsSr. Systems Administrator

Commented:
windows 10 is in technical preview stage; i wouldn't expect things to work properly
Joshua GrantomSenior Systems Administrator
Top Expert 2014

Commented:
That is an issue as well. I'm running my Windows 10 in a VM just for testing.
D HService Desk Manager

Author

Commented:
@joshua I'll give that a go... yeah I've been wrecking my brain trying to get into Safe Mode

@Seth I know there will be bugs, just using the forum to see if anyone else has had this issue. I've also posted on the tech preview insider forum asking the same thing.
Most Valuable Expert 2013
Commented:
Although it won't get you into Safe Mode you might want to try booting from your Win10 DVD/.iso - Select your language settings then hit the Repair your computer option > Troubleshoot > Advanced > System Restore, which should get you back prior to the two culprit apps.

Otherwise you could use the other repair tools in the same box.
D HService Desk Manager

Author

Commented:
Booting from DVD and system restore worked.

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