Mobile devices getting wrong server name - Exchange 2013
Posted on 2014-10-08
I have an Exchange 2013 environment that uses the following:
Username/email addresses formatted like this - email@example.com
Mail server address - mail.company.org
Autodiscover is returning the correct values according to the ERC - mail.company.org
All internal and external urls are set correctly in exchange - mail.company.org
All DNS entries are correct internal and external - mail.company.org
Here is the problem, when setting up mobile devices (both android and apple) users put in their email address and password then get this:
server address- company.org
Is there a way to get these devices to see and autofill the correct server name which is MAIL.company.org?
We just migrated from Exchange 2007 where this worked with no issues. Now in Exchange 2013 it just does not work.
The same issue occurs internally and externally. Like I said, all of the Exchange addresses are correct: mail.company.org and the remote connectivity analyzer even returns the same: mail.company.org
Some post say that this is a mobile device issue/problem just give it up and send users instructions with the correct server address but I just cant believe that because it worked just fine before Exchange 2013.
Any help or advise would be greatly appreciated! I must be missing something.