Here is my best description of a back story.
I am working on a ticket right now for an Exchange Mailbox that fills up, and has to be cleared. I have already cleared the mailbox, but I would like to not have this pop up every once in a while if it’s possible. This Exchange Mailbox is only used to work with their faxing system. It is a system that the previous company that was managing this system built I believe. Every time they send an email to the user email address from the scanner, it gets saved in the user mailbox. This causes it to fill up over time and then you have to clear it, or they can’t use the email account.
The things that I ran in to on this email box are
• No one knows the password of the mailbox, and I don’t want to reset the password to screw up something.
• The work around for getting in to this mailbox, is setting my domain email account to be able to manage the mailbox, adding the mailbox to my account in the properties of my mail profile in Outlook, and manage clearing it out that way.
Questions that I’m trying to figure out
• Can we set this mailbox to have a 60 day retention policy on the mailbox? I looked up some retention policies, but they were only for deleted items. Maybe I haven’t the right phrase to look up yet?
• Is there a better way to manage this mailbox without setting mailbox retention on it?
Hopefully this all makes sense
Thanks in advance