Solved

Easy Connect is not available?

Posted on 2014-10-08
4
383 Views
Last Modified: 2014-10-08
Under Windows 8.1, I was attempting to use Easy Connect to connect to a remote computer to help a client. They were able to use the invite tool, click on Easy Connect, and get a code.

I, on the other hand, got this message:

http://screencast.com/t/BUw3avh8

With some quick research, it appears that Easy Connect uses a protocol that relies on IPv6. I've got that enabled on my adapters, and I don't see a reason for it not to be working. But, then again, I cannot find any documentation or procedures to troubleshoot this and find out exactly what the issue is.

For example, if my firewall was blocking it, I don't know what rules to apply. If my ISP doesn't support IPv6 (even as forwarded addresses) I assume that might break it, but I can't find the smoking gun their either.

How do I troubleshoot this?
0
Comment
Question by:DrDamnit
4 Comments
 
LVL 82

Accepted Solution

by:
Dave Baldwin earned 500 total points
ID: 40369125
This page http://test-ipv6.com/ will tell you whether your ISP supports IPV6.
0
 
LVL 78

Expert Comment

by:David Johnson, CD, MVP
ID: 40369223
have them send you the request via email.
0
 
LVL 53

Expert Comment

by:McKnife
ID: 40369387
I have used that on some machines and most of them worked. There was no apparent reason found on those that didn't work, so it could very well be something out of your machine, so your router or ISP.
As for the firewall: with default settings, the windows firewall wouldn't block this.
0
 
LVL 32

Author Closing Comment

by:DrDamnit
ID: 40369525
Comcast didn't support ipv6.
0

Featured Post

What Is Threat Intelligence?

Threat intelligence is often discussed, but rarely understood. Starting with a precise definition, along with clear business goals, is essential.

Join & Write a Comment

Ever wondered why Windows 8 and 10 don't seem to accept your GPO-based software deployment while Windows 7 does? Read on.
With Windows evolving further, the built-in protective mechanisms get better and better. Still, Microsoft is not very good at introducing those to the technical community. This article is about a new bitlocker functionality that could revolutionize …
This Micro Tutorial will give you a basic overview of Windows DVD Burner through its features and interface. This will be demonstrated using Windows 7 operating system.
With the advent of Windows 10, Microsoft is pushing a Get Windows 10 icon into the notification area (system tray) of qualifying computers. There are many reasons for wanting to remove this icon. This two-part Experts Exchange video Micro Tutorial s…

747 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

9 Experts available now in Live!

Get 1:1 Help Now