Solved

Easy Connect is not available?

Posted on 2014-10-08
4
390 Views
Last Modified: 2014-10-08
Under Windows 8.1, I was attempting to use Easy Connect to connect to a remote computer to help a client. They were able to use the invite tool, click on Easy Connect, and get a code.

I, on the other hand, got this message:

http://screencast.com/t/BUw3avh8

With some quick research, it appears that Easy Connect uses a protocol that relies on IPv6. I've got that enabled on my adapters, and I don't see a reason for it not to be working. But, then again, I cannot find any documentation or procedures to troubleshoot this and find out exactly what the issue is.

For example, if my firewall was blocking it, I don't know what rules to apply. If my ISP doesn't support IPv6 (even as forwarded addresses) I assume that might break it, but I can't find the smoking gun their either.

How do I troubleshoot this?
0
Comment
Question by:DrDamnit
4 Comments
 
LVL 83

Accepted Solution

by:
Dave Baldwin earned 500 total points
ID: 40369125
This page http://test-ipv6.com/ will tell you whether your ISP supports IPV6.
0
 
LVL 79

Expert Comment

by:David Johnson, CD, MVP
ID: 40369223
have them send you the request via email.
0
 
LVL 54

Expert Comment

by:McKnife
ID: 40369387
I have used that on some machines and most of them worked. There was no apparent reason found on those that didn't work, so it could very well be something out of your machine, so your router or ISP.
As for the firewall: with default settings, the windows firewall wouldn't block this.
0
 
LVL 32

Author Closing Comment

by:DrDamnit
ID: 40369525
Comcast didn't support ipv6.
0

Featured Post

Netscaler Common Configuration How To guides

If you use NetScaler you will want to see these guides. The NetScaler How To Guides show administrators how to get NetScaler up and configured by providing instructions for common scenarios and some not so common ones.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Windows Defender Accessing Excluded Drives 5 73
most reliable laptop brand in 2016~ 8 106
PerfMon Report Time Out 6 26
New User Account Creation Issue 4 24
Detailed instructions on how to install an Access add-in in recent versions of Office and Windows (with screen shots)
New Windows 7 Installations take days for Windows-Updates to show up and install. This can easily be fixed. I have finally decided to write an article because this seems to get asked several times a day lately. This Article and the Links apply to…
This Micro Tutorial will give you a introduction in two parts how to utilize Windows Live Movie Maker to its maximum editing capability. This will be demonstrated using Windows Live Movie Maker on Windows 7 operating system.
With the advent of Windows 10, Microsoft is pushing a Get Windows 10 icon into the notification area (system tray) of qualifying computers. There are many reasons for wanting to remove this icon. This two-part Experts Exchange video Micro Tutorial s…

777 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question