Outlook 2010 Autocomplete problem
We are using Office365 for our email service with Outlook 2010.
I have one user who relies on autocomplete when composing email, like many of us do.
However, he noticed a situation where he will use AutoComplete, it will find an address that we all know exists, populate the to field with it, and then say this address do not exist.
However, when he does the same thing using the address book and fills it in that way, it does exist.
Not sure what this could be.
I have one user who relies on autocomplete when composing email, like many of us do.
However, he noticed a situation where he will use AutoComplete, it will find an address that we all know exists, populate the to field with it, and then say this address do not exist.
However, when he does the same thing using the address book and fills it in that way, it does exist.
Not sure what this could be.
ASKER
Seems to be every address and only on his machine.
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SOLUTION
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ASKER
In the end, what I did was empty the cache file through the option in the Outlook program. Then I re-populated the file by sending a delayed send email to everyone, and deleting it before it sent; this re-populated the file.
The suggestion from 2005644 was not helpful because I could not find the file recommended to delete it. However, the concept of deleting the entries was correct, so this was the closest to my solution.
The proposed tool was interesting, but I believe a little more complex than I needed. However, I could have also used this tool to delete the entries in the cache file, so I guess it was ultimately helpful as well.
The suggestion from 2005644 was not helpful because I could not find the file recommended to delete it. However, the concept of deleting the entries was correct, so this was the closest to my solution.
The proposed tool was interesting, but I believe a little more complex than I needed. However, I could have also used this tool to delete the entries in the cache file, so I guess it was ultimately helpful as well.
ASKER
Helpful, but not the complete solution.
I wouldn't exactly call it complex as you simply run the program (no install required) and it will automatically open your current cache file. Have a look at it when you have a moment, I have found it very useful in my time as a system admin. Either way, glad to hear your issue has been sorted and thank you for giving me the assist.
This has solved the problem for me on probably a hundrred occasions. Now if it is every address the user is putting in, then that may be a different problem.
Please let us know if it is just some of the addresses or all of the addresses that this is happening to.