Solved

Word 2010 crash everytime you copy a picture

Posted on 2014-10-08
3
1,709 Views
Last Modified: 2014-10-09
Hi,

we have Office 2010 with SP2 on Win7 32 Bit.
Everytime we open a large (160 pages) document and right click on a graphic (Excel-diagram) and click on copy, word crashes.
Copying text from this document is no problem.

Any idea ?

Thanks

loosain
0
Comment
Question by:loosain
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
3 Comments
 
LVL 24

Assisted Solution

by:VB ITS
VB ITS earned 100 total points
ID: 40369751
I'd check for any Word add-ins as a first step. Disable them one by one, see if they have any effect on the crashing.
0
 
LVL 11

Accepted Solution

by:
Maclean earned 400 total points
ID: 40369765
Not sure what has been tried already,

I would check whether I could save the image, and see if it is a large format file that could cause resource issues.
If yes, change it to a png or jpg format if feasible (Provided there are not hundreds of images in the document)

Another thing is either update Graphics Drivers and see if things improve (Due to GPU being utilized by Office 2010).
If no luck, disable Graphics Acceleration in word

(Word Options>>Advanced>>Tick the box Disable Hardware Graphic Acceleration)

Alternatively email or copy the file to another PC and try from there.
0
 

Author Closing Comment

by:loosain
ID: 40370211
I already tried to start word in safe mode. We found out that we could copy the picture with the caption. It only crashed by copying only the graphic. Now we do a maggie (copy the whole content to a new document). This worked too.
0

Featured Post

Technology Partners: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article will guide you to convert a grid from a picture into Excel format using Microsoft OneNote and no other 3rd party application.
Outlook Free & Paid Tools
The viewer will learn how to use a discrete random variable to simulate the return on an investment over a period of years, create a Monte Carlo simulation using the discrete random variable, and create a graph to represent the possible returns over…
Access reports are powerful and flexible. Learn how to create a query and then a grouped report using the wizard. Modify the report design after the wizard is done to make it look better. There will be another video to explain how to put the final p…

762 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question