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Acrobat Updater Error "Error 1328.Error applying patch to file C:\Config.Msi\pT64b3.tmp"

Posted on 2014-10-08
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2,375 Views
Last Modified: 2014-11-04
I am using Acrobat XI Pro and tried to install the current update.

I got this error message:

"Error 1328.Error applying patch to file C:\Config.Msi\pT64b3.tmp It has probably been updated by other means1 and can no longer be modified by this patch. For more information contact your patch vendor."

tried uninstalling and reinstalling and still get the error

Searched for C:\Config.Msi\pT64b3.tmp and cannot find the path or the file

Searched the internet and did not find a solution

Can anybody help?
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Question by:rogerdjr
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Expert Comment

by:Karl Heinz Kremer
ID: 40371022
All Acrobat/Reader update errors are listed here:

http://helpx.adobe.com/acrobat/kb/update-errors-acrobat-reader-windows.html

As you can see, your only option is to uninstall Acrobat and install from scratch, and then let it apply the updates again by selecting "Check for updates" in the Help menu.
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Author Comment

by:rogerdjr
ID: 40371036
I did that three time and get the same error each time:

'uninstall Acrobat and install from scratch, and then let it apply the updates again by selecting "Check for updates" in the Help menu'

I also checked to make sure there are no other versions of acrobat installed.
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LVL 44

Expert Comment

by:Karl Heinz Kremer
ID: 40371042
When do you get this error? At the time you install, or when Acrobat tries to install the updates? Which operating system are you using?
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Author Comment

by:rogerdjr
ID: 40371063
Install works fine

I get the error when running the update (near the end of the process)

I'm using Windows 8.1

Note also that I have been receiving an error when using acrobat that it needs to be updated
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LVL 44

Expert Comment

by:Karl Heinz Kremer
ID: 40371073
Somehow your system is "touching" one of the files that the Acrobat updater checks, and it gets modified. I would check for malware on my system, to rule out anything that corrupts your installation.

You could try to manually update Acrobat by using the patches you can find here:

http://www.adobe.com/support/downloads/product.jsp?product=1&platform=Windows

I would however try to get in touch with Adobe's customer support: http://helpx.adobe.com/contact.html

Sometimes, there is only so much we can do from the outside, without knowing how many calls Adobe has received about this specific problem, and if they have already developed a workaround.
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Accepted Solution

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rogerdjr earned 0 total points
ID: 40371112
Thanks

I'll let you know how it turns out
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Author Closing Comment

by:rogerdjr
ID: 40421203
Turned out that the product key on my copy of Acrobat was invalid

I produced a receipt from a 3rd party vendor and Acrobat gave me a new key

Great customer service
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