Solved

XenApp 6 Displaying duplicate dialog boxes

Posted on 2014-10-09
13
151 Views
Last Modified: 2014-11-07
Weird display issue for a XenApp 6 user. All of a sudden, one user (out of 50+) is getting duplicate dialog boxes or duplicate app windows displaying:
Lotus Notes 1:
LN1Lotus Notes 2:
LN2MS Word 1:
MSWORD1MS Word 2:
MSWORD2
Server is 2008 R2. XenApp 6.

Any ideas?
Thanks
Mark/
0
Comment
Question by:Mark Galvin
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 8
  • 5
13 Comments
 
LVL 23

Expert Comment

by:rhandels
ID: 40370745
If this is the only user, it might be a corrupted profile, could that be the case? Does the user mind resetting the profile?
0
 
LVL 13

Author Comment

by:Mark Galvin
ID: 40370767
Will backup their old profile and try. Will let you know.
0
 
LVL 23

Expert Comment

by:rhandels
ID: 40370787
Just 1 more question. Are you publishing desktops or applications?? And if so, at what size are you publishing this?? A percentage? Full desktop? Fixed size?
0
Technology Partners: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 
LVL 13

Author Comment

by:Mark Galvin
ID: 40371078
Apps and set to 1024x768
0
 
LVL 13

Author Comment

by:Mark Galvin
ID: 40381837
User has been given brand new profile and the issue is still taking place! Only this one user though.

When the users PC is free later Im going to install the latest Citrix Receiver and see if that helps.

Thanks
Mark/
0
 
LVL 23

Expert Comment

by:rhandels
ID: 40382180
Strange.. Also if it just this user.. Reinstalling the Citrix client might be a good idea.
0
 
LVL 13

Author Comment

by:Mark Galvin
ID: 40391443
Will be trying all of this today.
0
 
LVL 13

Author Comment

by:Mark Galvin
ID: 40396373
Profile reset didnt work
Uninstalling the Citrix Receiver and installing latest version didnt work

It is only happening to this user.

This is annoying!!

Mark/
0
 
LVL 23

Accepted Solution

by:
rhandels earned 500 total points
ID: 40406475
This is very strange.. It might be a long shot but does the user have the exact same issue when working on a different machine? And do other users have the same issue on this specific machine? Maybe the VGA card driver is incorrect or needs to be updated??
0
 
LVL 13

Author Comment

by:Mark Galvin
ID: 40418893
Hi

Sorry about lack of reply, been off ill.

I will ask the Desktop tech at the client to make sure that all graphics drivers are up to date and go from there.

thanks
Mark
0
 
LVL 13

Author Closing Comment

by:Mark Galvin
ID: 40419377
Thanks! Ran Windows Update and the VGA driver was slightly out of date. Updated and worked perfectly!!

Thanks
Mark/
0
 
LVL 13

Author Comment

by:Mark Galvin
ID: 40421690
Hi rhandels

I spoke too soon. User got the same thing today. This time the user as able to inform us what she was doing prior to the duplicates appearing. I will explain below, however please see this YouTube video of the symptoms:
http://www.youtube.com/watch?v=T9esxusXgTs
It happens when the user tries to print a PDF document
When she gets the printer dialog box up, she clicks on 'Properties' (of the local printer mapped into her session), then gets the normal XenApp box, clicks on 'Local Settings'
Then she sets the print to print to a bypass tray (as printing to letter head)
Clicks print
Document prints fine but then after that she gets the odd duplicatee box isse

When you hover over dynamic menus both versions are hightlighted - as per the video above.

To show you another one please see this video:
https://www.youtube.com/watch?v=Yf0psWr9bP8
As you can see, when you move the smaller dialog box the larger one moves too.

Really weird.

We installed a different graphics card (DVI Multi) into the users PC and that didnt help.

Interestingly, if I log onto Citrix as that user on my PC it doesnt happen. If we log into the users local PC as another user and then into Citrix as the user, it doesnt happen!

Thanks
Mark/
0
 
LVL 23

Expert Comment

by:rhandels
ID: 40427915
This is really very very strange.. Haven't seen anything like it before. Also that if another user logs in he doesn't have the issue.

Is this a local machine where the user starts the Citrix session? Did you try to remove the local profile of of this machine?? It seems as if there are some settings (or at lest other rubbish) that seems to stay on the machine. Otherwise i have no idea why it could be happening..
0

Featured Post

Optimizing Cloud Backup for Low Bandwidth

With cloud storage prices going down a growing number of SMBs start to use it for backup storage. Unfortunately, business data volume rarely fits the average Internet speed. This article provides an overview of main Internet speed challenges and reveals backup best practices.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Lock down RDS desktop. 3 66
chef or Puppet - Devops career 8 110
RDP authentication error 3 64
Patch KB4012598 (wannacry) won't install on 2k8 3 105
If your vDisk VHD file gets deleted from the image store accidentally or on purpose, you won't be able to remove the vDisk from the PVS console. There is a known workaround that is solid.
Will try to explain how to use the VMware feature TAGs in the VMs and create Veeam Backup Jobs using TAGs. Since this article is too long, I will create second article for the Veeam tasks.
This tutorial will walk an individual through the steps necessary to enable the VMware\Hyper-V licensed feature of Backup Exec 2012. In addition, how to add a VMware server and configure a backup job. The first step is to acquire the necessary licen…
To efficiently enable the rotation of USB drives for backups, storage pools need to be created. This way no matter which USB drive is installed, the backups will successfully write without any administrative intervention. Multiple USB devices need t…

738 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question