Solved

PowerPoint and PDF's issue with Citrix

Posted on 2014-10-09
1
522 Views
Last Modified: 2014-10-16
Have a customer that has its Office apps hosted on a Citrix server offsite.  2 users share an local Officejet 3510 series printer.  When they open PowerPoint files or PDF's locally there is no issue.  When they open the hosted PowerPoint and PDF files, the font has changed, and odd spacing is seen throughout the files.  I have found the workaround through Google which is to change the default printer to something other than the current one.  This printer won't work with HP universal print drivers.  Does anyone have the ultimate fix for this issue besides instructing the client to get another printer.
0
Comment
Question by:071171
1 Comment
 
LVL 23

Accepted Solution

by:
rhandels earned 500 total points
ID: 40370742
Print drivers always is an issue.
You mean that the OfficeJet 3510 printer is added to the local machine and it is transferred into the Citrix session? And on the server you have the HP UPD drivers installed?

You could off course install the OfficeJet 3510 drivers on the Citrix server itself. This way the printer will assign it's correct drivers. Or remove all other printer drivers than the Citrix ones and instruct all printers to use the Citrix UPD.

The only other solution i have seen is to use a third party tool (which i guess isn't feasible for them seeing that buying a different printer is cheaper) is to use a tool like ThinPrint which has build in UPD drivers which seem to be able to support all printers and then some..
0

Featured Post

PRTG Network Monitor: Intuitive Network Monitoring

Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

#Citrix #Internet Explorer #Enterprise Mode #IE 11 #IE 8
#Citrix #XenApp #Citrix Scout #Citrix Insight Services #Microsoft VMMAP #Microsoft ADEXPLORE #Microsoft RAMMAP #Microsoft TCPVIEW #Microsoft AUTORUNS #Microsoft PROCESS EXPLORER #Microsoft PROCESS MONITOR
The viewer will learn how to edit the master slide. They will also learn how to combine multiple themes into one master slide to use them in their presentation.
In this fourth video of the Xpdf series, we discuss and demonstrate the PDFinfo utility, which retrieves the contents of a PDF's Info Dictionary, as well as some other information, including the page count. We show how to isolate the page count in a…

837 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question