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PowerPoint and PDF's issue with Citrix

Posted on 2014-10-09
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Last Modified: 2014-10-16
Have a customer that has its Office apps hosted on a Citrix server offsite.  2 users share an local Officejet 3510 series printer.  When they open PowerPoint files or PDF's locally there is no issue.  When they open the hosted PowerPoint and PDF files, the font has changed, and odd spacing is seen throughout the files.  I have found the workaround through Google which is to change the default printer to something other than the current one.  This printer won't work with HP universal print drivers.  Does anyone have the ultimate fix for this issue besides instructing the client to get another printer.
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Question by:071171
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rhandels earned 500 total points
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Print drivers always is an issue.
You mean that the OfficeJet 3510 printer is added to the local machine and it is transferred into the Citrix session? And on the server you have the HP UPD drivers installed?

You could off course install the OfficeJet 3510 drivers on the Citrix server itself. This way the printer will assign it's correct drivers. Or remove all other printer drivers than the Citrix ones and instruct all printers to use the Citrix UPD.

The only other solution i have seen is to use a third party tool (which i guess isn't feasible for them seeing that buying a different printer is cheaper) is to use a tool like ThinPrint which has build in UPD drivers which seem to be able to support all printers and then some..
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