I will try to make this simple though it confuses me.
We have an Exchange 2013 enivironment, prior to that we had exchange 2003 so it was a big upgrade. Since the upgrade I can no longer connect remote users who use Outlook to the server. When it goes through AutoDiscover it tries to point Outlook to a hostgator server not our exchange server, hostgator is where we host our website so if you go to www.ourdomain.com
you get our website but that is hosted on HostGator off site.
How do I tell Outlook to look use AutoDiscover to find my exchange server? Do I have to add a Cname or A record on my DNS host?
Also if I VPN in and I am connected to the network, it still doesn't work ,shouldn't it get the info automatically from the exchange server? Even if I type in the server in the account set up in outlook it doesn't work. I use \\servername, IP Address, external IP address and crm.domain.com which is pointed to our exchange, none of them will connect.
All the computers in the office are functioning fine and previously set up laptops that are now remote are functioning fine using HTTP over RPC. However I cannot get the remote computers to connect to Exchange.
OWA works fines for them but they really like Outlook.
They are home based Windows with Outlook 2013, which has never been a problem before.