Word 2010 Send as Attachment Feature (Win8)

We have a user that has a Thinkpad Yoga with WIndows 8 and Office 2010. We just deployed it to him, but his Send as attachment feature in Word 2010 locks up his computer when he tries to use it. We use Echange for email and he is using Outlook 2010 which is set up and working.

What he is doing:

1) Edit a Word document using the Stylus Pen tools in Word
2) Go to File | Save & Send | Send as Attachment
3) Word 2010 locks up and has to be ended via Taks Manager

I have tried to repair Office, but I would like to know if anyone else has seen this or has any other ideas.

Thank you.
chasper68Asked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

JohnBusiness Consultant (Owner)Commented:
Try removing Word and Outlook add-ins and also remove IE add-ins.

I have Office 2013 on Windows 8.1 and save/send as attachment  works on my machine. I keep add-ins very minimal.
0
chasper68Author Commented:
The solution was to force Outlook to be the default in Windows defaults. It looks like the Windows 8 mail app was the default for some options. Thank you for the suggestion.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
chasper68Author Commented:
I found that the WIndows 8 mail app was causing the issue. Setting Outlook as the default through Windows defaults allowed the sending as attachment feature to work.
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Office Productivity

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.