Solved

MS RDP client disconnect on Mac 10.8.5

Posted on 2014-10-09
13
2,769 Views
Last Modified: 2014-11-15
We have Mac running OS v 10.8.5 and they are using the MS Remote Desktop v8.0.9 to connected to a RD server running Windows 2012 Server. During remote sessions the clients are often getting 'failed to read from socket -1' and then get thrown out of the remote session.

I researched and do not see any details to resolve this matter.

Any ideas?
0
Comment
Question by:bnrtech
  • 7
  • 6
13 Comments
 
LVL 53

Accepted Solution

by:
strung earned 500 total points
ID: 40371053
Dunno what is causing that, but you might try CoRD instead:  http://cord.sourceforge.net
0
 
LVL 53

Expert Comment

by:strung
ID: 40371067
You could also try uninstalling and re-installing the MS client.
0
 

Author Comment

by:bnrtech
ID: 40371084
strung - thanks for this tip. We installed the Cord app. The Mac that we have for testing still seems to disconnect from the remote network. It no longer gives the 'failed to read from socket -1' error but we still get disconnected (while Windows clients are not getting disconnected)
0
Edgartown IT Case Study

Learn about Edgartown's quest to ensure the safety and security of the entire town's employee and citizen data. Read the case study!

 

Author Comment

by:bnrtech
ID: 40371087
We have also tried uninstalling and reinstalling the MS client
0
 
LVL 53

Expert Comment

by:strung
ID: 40371096
What do the console logs say when you get disconnected?
0
 

Author Comment

by:bnrtech
ID: 40371103
I will check again, but thus far on the W2012 server there are no details being captured in the log files
0
 
LVL 53

Expert Comment

by:strung
ID: 40371105
I meant the log files on the Mac.
0
 

Author Comment

by:bnrtech
ID: 40371122
Got it. We will check the Mac now. Interesting on the W2012 server I did find an error (but the details do not support our setup given that the W2012 is a member of Terminal Server License Servers group and is NOT a domain controller). The warning in the server log states...

The Remote Desktop license server cannot update the license attributes for user "MAC USER" in the Active Directory Domain "abc123.org". Ensure that the computer account for the license server is a member of Terminal Server License Servers group in Active Directory domain "abc123.org".
If the license server is installed on a domain controller, the Network Service account also needs to be a member of the Terminal Server License Servers group.
If the license server is installed on a domain controller, after you have added the appropriate accounts to the Terminal Server License Servers group, you must restart the Remote Desktop Licensing service to track or report the usage of RDS Per User CALs.
Win32 error code: 0x80070005
0
 
LVL 53

Expert Comment

by:strung
ID: 40371205
Have a look to see a proposed solution for the licensing problem here:  http://mydanat.co.uk/blog/?p=59

(It does refer to an older version of the rdp client)
0
 
LVL 53

Expert Comment

by:strung
ID: 40371219
0
 

Author Comment

by:bnrtech
ID: 40371322
That looked interesting but it was not valid.

On the Mac when we go to  'Macintosh HD' > 'Users' > 'Shared'  there is no 'Microsoft' folder. Still poking around.
0
 
LVL 53

Expert Comment

by:strung
ID: 40371332
Perhaps that solution is just for the older version of the RDP client.

Do the Mac logs shed any light?
0
 

Author Comment

by:bnrtech
ID: 40386493
The Mac logs do not shed any light. Nor does MS. We opened a case with them and they are not having much luck figuring it out either
0

Featured Post

Free Webinar: AWS Backup & DR

Join our upcoming webinar with experts from AWS, CloudBerry Lab, and the Town of Edgartown IT to discuss best practices for simplifying online backup management and cutting costs.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

We could spend the next millennium discussing the differences of the Mac and Windows platforms. The next century will continue to have fanatics on both side of the equation and neither side will win the war. However, that’s not why we are here. W…
Background Information Recently I have fixed file server permission issues for one of my client. The client has 1800 users and one Windows Server 2008 R2 domain joined file server with 12 TB of data, 250+ shared folders and the folder structure i…
In this Micro Tutorial viewers will learn how to use Windows Server Backup to create full image of their system. Tutorial shows how to install Windows Server Backup Feature on Windows 2012R2 and how to configure scheduled Bare Metal Recovery backup.…
This tutorial will walk an individual through the process of configuring their Windows Server 2012 domain controller to synchronize its time with a trusted, external resource. Use Google, Bing, or other preferred search engine to locate trusted NTP …

679 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question