Solved

Laser Printer Doesn't Print Beyond the Default Printer's Page Size

Posted on 2014-10-09
5
210 Views
Last Modified: 2014-10-10
A new Label Printer was installed on a Windows XP computer and has to be the default printer for a program we use to work correctly.  When we need to print to the local (LPT1) laser printer, we change the printer from the default label printer to the local laser printer in the print dialogue window.  However, when the laser printer prints, only the text in the top left of the page prints (Note: the print area is the size of the labels in the label printer).  This happens in both adobe and wordpad.  We have to change the default printer to the laser printer for it to print correctly.  How can I fix the computer so the full page will print out on the laser printer without having to set the laser printer as the default printer?
0
Comment
Question by:Declan_Basile
  • 2
  • 2
5 Comments
 
LVL 78

Expert Comment

by:David Johnson, CD, MVP
ID: 40372281
you also have to change the paper size  when you change printers.. if the A4 paper size on the laser printer is the default when you try to print to the label printer it will want to print at A4 size
0
 
LVL 43

Expert Comment

by:Davis McCarn
ID: 40372866
What port is the label printer on?
It would also help to know the make and model of both printers.
0
 
LVL 1

Author Comment

by:Declan_Basile
ID: 40372942
After changing the printer from the default label printer to the laser printer in the print dialogue, the paper size changes to "Letter" (the default size of the laser printer) and the preview looks fine.  I even tried going into properties and reselecting "Letter" and saving the properties and that didn't work either.  It only prints correctly if I change the default printer to the laser printer before I print to it.

The laser printer is a laserjet HP4100 on LPT1, and the label printer is a Zebra GK420t on a USB port.
0
 
LVL 43

Accepted Solution

by:
Davis McCarn earned 500 total points
ID: 40373133
I did run into a few other folks with the same problem; but, none of them got it fixed (yuck)!  You ought to be able to workaround the problem by hitting the Preferences button on the print dialog page and changing the paper size.  If its already saying letter, change it to something else then back.
0
 
LVL 1

Author Closing Comment

by:Declan_Basile
ID: 40373744
Thanks for the workaround.  Just going into preferences and re-selecting "Letter" didn't work.  I had to, as you said, change it to something else, save, then change it back to "Letter" and save again.
0

Featured Post

Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
windows xp corrupt and will not repair 4 99
Windows 8.1 PRO -- Windows XP dual boot / virtual machine ? 5 113
Running VB6 Apps on Windows 7 4 137
Clone HDD in RAID1 10 121
If you have done a reformat of your hard drive and proceeded to do a successful Windows XP installation, you may notice that a choice between two operating systems when you start up the machine. Here is how to get rid of this: Click Start Clic…
For both online and offline retail, the cross-channel business is the most recent pattern in the B2C trade space.
This is used to tweak the memory usage for your computer, it is used for servers more so than workstations but just be careful editing registry settings as it may cause irreversible results. I hold no responsibility for anything you do to the regist…
Internet Business Fax to Email Made Easy - With eFax Corporate (http://www.enterprise.efax.com), you'll receive a dedicated online fax number, which is used the same way as a typical analog fax number. You'll receive secure faxes in your email, fr…

920 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

16 Experts available now in Live!

Get 1:1 Help Now