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Cannot access files on Time Machine after Mavericks update

Posted on 2014-10-09
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Last Modified: 2014-10-18
Hi Everyone,
I have a small Mac network with 3 Macs.  The all connect to an AirPort Time Capsule on which I have setup a single shared folder and granted Read/Write permission to all 3 users.  I updated the  newest Mac to 10.9.5.  Although, it can still access the folder it cannot open the Office documents (see attachments) error 2error 1.  Strangely, it has no problems opening the PDF files in the same folder.

I have tried to:
-Save a test document to the folder without success
-Renaming the files (many of them are named #1 donors list 2014, #2 donors list 2014, etc).
-Checking for MS Office 2011 updates (none)

Any assistance would be appreciated.
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Question by:PAMurillo
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7 Comments
 
LVL 53

Expert Comment

by:strung
ID: 40375865
Try using file names without any punctuation, just letters and numbers, and see if that makes a difference. In particular, make sure there are no colons, slashes or backslashes in the filename.
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Author Comment

by:PAMurillo
ID: 40376023
I tried that  but no luck.  Both renaming existing files and creating new ones (wasn't permitted to save new files to the folder)
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LVL 53

Expert Comment

by:strung
ID: 40376031
Do you have antivirus software on the Mac in question? If so, try disabling it.
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Accepted Solution

by:
PAMurillo earned 0 total points
ID: 40378422
Hi Strung,
No AV software installed.

Here's the answer:
Apparently it is just one file that is inaccessible that is saved in a shared folder in Time Machine.  Its a word file appx 21GB (multiple hi-res pictures were inserted in it).  When trying to open it on any of the Macs on the network, the same error is generated.

Now I can't delete it, but we can just let it be.
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LVL 53

Expert Comment

by:strung
ID: 40378489
The maximum file size for a Word document in Windows is 512MB. I haven't been able to find the maximum file size for the Mac version, but it may well be the same.

If you had mentioned at the start that it was only one file that was causing the problem, you would have got entirely different responses to your question.
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Author Comment

by:PAMurillo
ID: 40378528
Hi strug,
Thanks for your input. Today, I had 2 of the 3 employees on-site.  I was then able to trace the process leading up to the issue based on their timeline based on asking them both what they were doing on the shared folder.  Originally, I thought the issue was caused by the Mavericks upgrade but it was merely coincidental.
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Author Closing Comment

by:PAMurillo
ID: 40388499
It was the correct answer
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