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Outlook - Remote Exchange - Pops up Credentials all the time

Posted on 2014-10-09
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Last Modified: 2014-10-16
I have a client that uses Outlook 2013 (365).  We are connected to a remote server for exchange... the last couple of weeks, she has been experiencing issues with the credentials popping up asking her to put in her password, all the time.

I was there yesterday & I did find in the Credential Manger of windows, she had 2 Outlook credentials.. MS Outlook & Microsoft Outlook - I removed both of them and then re-opened Outlook.  At that point, it asked for her password.  I put in & then it connected to the server.  I had to go back into Credentials Manager & add her username - it did not register that, even though it was in the popup window...

So my question is... she is still experience this pop up issue today.  What else can I check?  There is NO one else in the office experiencing this.  They are all connected to the same server, same internet, same everything.  This person also has a fairly NEW computer (maybe 6 months old)  Everything has been fine since I installed back then, but now all of a sudden, she is getting this pop up... It is very annoying for her...

One more note:  she also has a laptop.. it pops up on that one too.  I spoke with the parent company and they say nothing has changed on their end.

Any ideas would be appreciated!  Thanks :-)
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Question by:etronics6
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6 Comments
 
LVL 1

Expert Comment

by:PeterTurnerIT
ID: 40371470
Have you checked her account password in 365 hasn't expired.  Login to the account via WEB interface to check

Peter
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Author Comment

by:etronics6
ID: 40371567
The password does work & then she receives mail... Goes for awhile & then it pops up again...
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Accepted Solution

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PeterTurnerIT earned 2000 total points
ID: 40371576
Had a user with a similar problem and it was because the password was about to expire eg4 days left.  Once we logged into the portal and reset her password we stopped getting the message.

Peter
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Author Comment

by:etronics6
ID: 40373273
Thank you I will try that!  I also put in a call to their tech onsite of the exchange server, hoping he can help too!
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Author Closing Comment

by:etronics6
ID: 40377694
Thanks.  I have not heard back, but NO news is good news. :)
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Author Comment

by:etronics6
ID: 40384864
Well, my client is STILL having this issue... I found out they are not longer using exchange server, they are going through microsoftonline as their server... She is the only one that is experiencing this issue... I changed the password, but constantly gets the credentials pop up on her desktop & laptop...

I am going to uninstall Outlook & re-setup account, but I really don't think that is the issue...

Please any other answers... Thanks.
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