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We bought a Synology 214 NAS, and connected it to a Sonicwall TZ205. The synology assistant does not see the device on the network. Is there something that has to be changed in the sonicwall to allow

Posted on 2014-10-09
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Last Modified: 2014-10-09
We cannot see the Synology 214 on the network with the supplied software. That software was installed on a server 2008 R2. I do not know the sonicwall at all and do not know how to open it up for this device, if that is the problem. Is there anyone out there that has done this? We're not going to be fancy at first - just connect the synology to the lan, and use Symantec System Recovery to backup. We have Symantec Endpoint protection running, but I put the synology app in as an exception. Perhaps something else there needs to happen. I don't know.

We just bought this, Synology Assistant Version 4.3-4206. Thank you.
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Question by:jfmclaughl
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by:Trenton Knew
ID: 40371520
Is it in the correct zone?  It the NAS needs to be in the same Zone as your LAN users.

Check in the sonicwall web interface for network→interfaces, and then check which zone is assigned to the port your NAS is attached to
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by:jfmclaughl
ID: 40371526
How would I check that? I just literally plugged it in. I see the sonicwall zones for LAN - what would i be looking for? I don't even know the IP address...or how to find that.
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by:jfmclaughl
ID: 40371535
looks like there is a zone that is unassigned. How can I tell if that is the NAS?
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by:Trenton Knew
ID: 40371559
you can tell by looking at the interface labels on your sonicwall.  The physical labels on the device.  They are labeled x0-x4.  Whichever one your nas is plugged into should be on the same zone as your LAN users... usally "LAN" or "Inside"
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by:jfmclaughl
ID: 40371564
Here is a picture...As you can probably tell, I am very green in this area. The employee left who knew anything. So I inherited this one.
Sonicwall-setup.PNG
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by:Trenton Knew
ID: 40371603
Ok, so I'm assuming that you plugged your NAS device into the port labeled X2 on your TZ205.  (please verify that this is correct by looking at the ports on your sonicwall.)  If so, just click the pencil icon under configure and then change the zone to LAN
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by:Trenton Knew
ID: 40371625
I'm deleted my last comment, I'm trying to figure out which port mode would be best.

Reverting though, I still think Bridged mode is probably the best for what you are trying to do.  
Zone: LAN
Mode / IP Assignment : Layer 2 Bridged Mode (IP Route Option)
Bridged to: X0
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by:jfmclaughl
ID: 40371639
ok, thanks. I am remote right now, on the server via gotoassist. I need to physically do this, correct? This is very helpful. There were no ports available in the switch. The only port available was on the sonicwall so I put it in there. I guess that is by default where you would put a new zone. true?
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by:jfmclaughl
ID: 40371650
I got this error:
 Error: Index of the interface.: DHCP Server enabled on primary bridged interface - not supported
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by:jfmclaughl
ID: 40371688
If I had room on the switch to plug in the device, would I have gotten the LAN zone by default? If so, how can I add a switch to a full switch? or how do I add another switch?
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Do you wish that you could place an email signature under a reply? Well, unfortunately, you can't. That great Exchange/Office 365 signature you've created will just appear at the bottom of an email chain. What a pain! Is there really no way to solve this? Well, there might be...

 
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by:Trenton Knew
ID: 40371693
Adding another switch is easy... just plug any port from switch A into any port on switch B.
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by:Trenton Knew
ID: 40371706
see if it works in this config?
sonicwall-mode.PNG
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Author Comment

by:jfmclaughl
ID: 40371716
I don' t have that choice. I've attached my options...
Sonicwall-setup-interfaces.PNG
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by:Trenton Knew
ID: 40371741
portshield switch mode is probably what you want.  I must apologize, I'm poking around on a NSA3500 (probably not the best idea during business hours, lol)
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Author Comment

by:jfmclaughl
ID: 40371753
I do really appreciate your help. how does this look (see picture). portshield to X0 - any ramifications? I ran the assistant and I found the device. SO I am way ahead. But do you think I will cause issues? This will only run off hours...
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by:jfmclaughl
ID: 40371754
After config
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by:jfmclaughl
ID: 40371757
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Trenton Knew earned 500 total points
ID: 40371789
From my understanding... although this could be oversimplified, all portshield does is make the ports work like regular switchports, but with sonicwall protection features between them, (i.e. deep packet inspection).  It should be for the most part fairly transparent to your users.  Worst case scenario, you can still look into adding another switch and keep it all in the same zone, but you'll probably be fine.
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Author Comment

by:jfmclaughl
ID: 40371801
ok - that's great. I can't thank you enough. I can see the drive now and configure it. you really saved me!
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by:Trenton Knew
ID: 40371819
Cool... don't forget to click "accept solution" for the post above that helped you the most, so that other people that search this can quickly find what worked, and to reward me for helping you out ;)
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