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Dynamics CRM 2011 Error via Web Browser

Posted on 2014-10-10
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Last Modified: 2014-10-12
Our CRM server is up running without issues (so far)
able to import leads and even setup a quick campaign
problem is that the program works when I have users login to CRM server directly and run the browser based app with out error or issue
But when I am off the server using browser to connect we get errors every time we try to input data we get the following error
Error
Error
An error has occurred.
Try this action again. If the problem continues, check the Microsoft Dynamics CRM Community for solutions or contact your organization's Microsoft Dynamics CRM Administrator. Finally, you can contact Microsoft Support.
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All help is greatly appreciated
delebute
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Question by:David Elebute
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8 Comments
 
LVL 30

Expert Comment

by:Feridun Kadir
ID: 40372967
Can you provide some more background?  Which browser (and version) are used when connecting to the server from another computer?

Did you try adding the CRM URL to the Trusted Sites or Local Intranet in Internet Explorer or equivalent if using another browser?

A screen shot of the error might be helpful too.
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Author Comment

by:David Elebute
ID: 40373465
thank you feridun
I am on my out the door but will get screen shot etc when able
I think it maybe ports on firewall and ability to run the full blown CRM from external locations to the server
finding that I am going to the CRM "mobile" version of the website and that is where we get the errors
All help is greatly appreciated
delebute
0
 
LVL 30

Expert Comment

by:Feridun Kadir
ID: 40373473
Ah, if you are being directed to the mobile version, that suggests an unsupported browser is being used.

Which Update Rollup do you have installed?

I too am out of the office now.
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Author Comment

by:David Elebute
ID: 40373719
feridun
we are using internet explorer version 11
the CRM server url and server ip address are added to trusted sites
this browser if off server
we get errors after login to main and then click on a lead giving us the url below
http://servername:555/CRM/_root/homepage.aspx?etc=4&pagemode=iframe#
error screenshot is in attached .pdf file
CRMError.pdf
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LVL 30

Accepted Solution

by:
Feridun Kadir earned 2000 total points
ID: 40374819
CRM 2011 only supports IE 11 if you have installed Update Rollup 17 (or later).  Please refer to this Microsoft article http://support.microsoft.com/kb/2935509 for more details (scroll down to the part relevant to CRM 2011).
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Author Comment

by:David Elebute
ID: 40375537
thanks again feridun
just downloaded and installed the rollup 18 was available so I installed that
testing underway
delebute
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Author Closing Comment

by:David Elebute
ID: 40375559
Thank you very much Feridun!
looks like all is working now!
delebute
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LVL 30

Expert Comment

by:Feridun Kadir
ID: 40375634
Great news.
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