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needing direct online live chat link for AT&T Uverse

Posted on 2014-10-10
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Last Modified: 2016-10-09
Hello and Good Afternoon Everyone,

            I am needing a direct online live chat link for AT&T Uverse.  Any feedback given in response to this request will be deeply appreciated.

            Thank you

            George
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Question by:GMartin
6 Comments
 
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by:
Dave Baldwin earned 2000 total points
ID: 40373911
Here's their support page:  http://www.att.com/esupport/   I don't see anything about Live Chat on that page.  For tech support, I've always had good luck calling them up.
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Author Comment

by:GMartin
ID: 40385863
Hello and Good Evening

             Thank you for the link given in response to my question.  While the link certainly helps to address this question, I would like to add a couple of things as an attempt to provide full closure of this question.  The two direct methods of communicating one on one with a customer or technical support specialist of AT&T which I found are as follows:  The first one is by dialing 1-800-288-2020.  While this toll free number does originally take the customer through an automated menu system, it does get around to giving an option to speak directly with an AT&T agent.  The second option is of course the live chat.  I was able to access this option by logging into my AT&T account and typing a keyword in like technical support and clicking search.  Once the page loaded, then, I saw an option of Live Chat.  In order to see this option though one must be a customer of AT&T with a current account.  

             In closing, many thanks once again for the link.  I hope the additional information provided will help others in the future who might need to directly contact an agent or representative of AT&T.

            George
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LVL 84

Expert Comment

by:Dave Baldwin
ID: 40386013
You're welcome.  I'm not an AT&T customer so I couldn't see that 'chat' link.
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I meant my uverse
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