USB device has malfunctioned

Have a customer that has a Win 7 pc.  He started having issues with a USB printer which ultimately led to the dreaded "your USB device has malfunctioned" error.  I've tried all the answers i could find such as system restore, a different USB cable, altering Registry settings, turning the pc off and unplugging the power supply and waiting, etc.  Nothing has resolved it. It appears to be happening for any USB device except a keyboard and mouse. They are fine.  I have also tried plugging into both the rear and front USB ports with the same outcome. Need help.
071171Asked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

071171Author Commented:
I also tried updating the BIOS and the chipset drivers to no avail.
REITCommented:
Is the issue effecting all the USB ports on the client?
071171Author Commented:
Yes, all USB ports.
IT Pros Agree: AI and Machine Learning Key

We’d all like to think our company’s data is well protected, but when you ask IT professionals they admit the data probably is not as safe as it could be.

REITCommented:
Have you tried going into Device manager and then uninstalling the USB drivers? -
https://www.wiknix.com/usb-device-not-recognized/

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
nobusCommented:
>>   It appears to be happening for any USB device   <<  you can test these on another PC
i would start by updating all the drivers
what PC model is this??
Adam LeinssServer SpecialistCommented:
Try replacing the USB cable and I am serious.
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Windows 7

From novice to tech pro — start learning today.