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Corrupt fonts on Mac System Dialog Boxes

I've got a client with a new MacBook Pro who is having issues with system dialog boxes and corrupt fonts. Text on system dialog boxes show up as empty boxes (see attached image for example.)

Here's everything we've tried:

Validated all fonts in FontBook

Cleared all font caches with Onyx

Cleared all font caches with FontNuke

Changed system and application default fonts with TinkerTool

Verified/repaired disk permissions

Verified boot disk

Does anyone have other suggestions?

Thank you.
Mac-Corrupted-Fonts.png

strung

Have you checked the language and region settings in the system preferences to make sure they are set to English?

strung

Do they all show up as A's in boxes as per your screen shot?

strung

Also, did you try clearing the PRAM?

Do a cold boot holding down the command-option-p-r key combination until you hear the boot chime a third time.

strung

You could also type

sudo atsutil databases -remove

in terminal to remove font caches.

jtgerdes

ASKER

strung,

I tried switching the language to another language and rebooting, but the system dialog boxes still show up as those boxes.

I tried running that command in Terminal and rebooting, but I get the same thing.

I tried resetting the PRAM, but I get the same thing.

Any other thoughts?

Thanks.

strung

Does this happen on all system dialogue boxes? What about menus?

strung

Is the MacBook running Mavericks? Does it have all the updates?

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strung

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jtgerdes

ASKER

It happens on any system dialog boxes that asks for admin-level permissions to install a program, change a system preference, etc. Other dialog boxes - like the shutdown, restart, etc. - are fine. Menus are fine. The user's account is an admin account; there aren't other user accounts on the system.

It is running the latest version of Mavericks with all updates installed.

I will try investigating the Lucida Grande font specifically and post back with results.

strung

You might find this useful: http://www.jklstudios.com/misc/osxfonts.html#font911

jtgerdes

ASKER

I removed LucidaGrande.ttc from both ~/Library/Fonts/ and /System/Library/Fonts/ and copied a working copy of Lucida Grande from another MacBook Pro into /System/Library/Fonts/. I cleared the font cache and rebooted, and all the dialog boxes seemed fine so far.

Thanks.