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Why can't I see HDDs connected to my IBMServRAID M5014 controller?

Posted on 2014-10-10
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Last Modified: 2014-10-11
I purchased an IBM ServRAID M5014 controller card and am trying to connect it to 8 drives via two SFF-8087 breakout cables. All drives have power and good SATA cable connections. This RAID controller card, from what I have read, is identical to the LSI MegaRAID 9260-8i card. The drives I am using are  1 TBWD 1003FBYX Enterprise class drives that were pulled from a working system, so I feel confident that the drives are good.

So all cables attached, I can feel motion inside the drives, latest Windows 2008 drivers have been installed. Card is shown in Device Manager and I can get into the RAID utility on pre-boot when I start my computer. I can also get into the card's software via the MegaRAID Storage Manager application. I can browse through the software and see that the card is online and functioning.

However, the card does not see any of the 8 drives that I have attached to it. As I mentioned, I can feel heat from the drives and can feel the spinning motion, so I know the drives are powered on. I have downloaded and attempted to install the latest firmware from both the LSI and IBM websites, but when I try to update the firware, it tells me that it is not the correct version.

I can't seem to figure out why the card cannot see the drives.

Any suggestions?

Thanks in advance.
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Question by:symbioninc
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Expert Comment

by:rindi
ID: 40374524
Branded RAID controllers often will only recognize disks that are also branded for that company, and that have the approved (IBM) firmware on them. The Link below shows you which IBM branded disks are supported:

http://www.redbooks.ibm.com/abstracts/tips0738.html
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by:symbioninc
ID: 40374815
Thank you for your response. I was beginning to wonder that same thing.

Is anyone aware of if it is possible to bypass this function in order to allow non-IBM disks to work with this controller?
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rindi earned 500 total points
ID: 40374823
I don't think so. Not without risking bricking the controller (it may be possible to replace the IBM firmware with a generic version, but that could break it, and it may be hard to get the correct firmware).
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by:symbioninc
ID: 40374837
Thank you. Bummer.
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