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Parrot integration with microsoft dynamics crm 2013

Posted on 2014-10-11
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Last Modified: 2014-12-04
I installed Parrot by webfortis on Microsoft dynamics crm 2013 and it installed fine but does not give me the option to add users to it or accounts, there is no menu.
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Question by:foxhelp
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LVL 19

Expert Comment

by:Rikin Shah
ID: 40376344
Hi,

Can you check with Settings area for Parrot Link?
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LVL 19

Expert Comment

by:Rikin Shah
ID: 40376348
If there is no Link; I would suggest going into customization and check if there is any Entity it installed and if there are any areas to be shown is selected or not.

Also, if there are no entities available, try Visual Ribbon Editor to check with Ribbon if the Parrot Link is kept Visible or not?
http://crmvisualribbonedit.codeplex.com
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Author Comment

by:foxhelp
ID: 40377315
I went into customization and there is an entity for Parrot there but I cannot modify it.  I see it in the ribbon under workspace but it does not let me put in accounts or link to facebook, twitter, etc.
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LVL 19

Accepted Solution

by:
Rikin Shah earned 500 total points
ID: 40379169
Hi,

I see many complaints on MSDN forums about Parrot and none of them are resolved yet.

I see this as more of a Parrot software developer's issue and nothing specific to customization. We cannot do anything to resolve this as there must be a Managed Solution installed. And we do not know what to do in this kind of situation.

Better would be you ask/call the developer/organization/support only.
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Author Comment

by:foxhelp
ID: 40380372
Are you saying to call Webfortis or Microsoft?
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LVL 19

Expert Comment

by:Rikin Shah
ID: 40380645
Webfortis
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Author Comment

by:foxhelp
ID: 40380728
OK, have tried a few times but no success.
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LVL 19

Expert Comment

by:Rikin Shah
ID: 40381500
Btw, what Internet Explorer version you're using? Try checking with another browsers also if Parrot supports it.

Also try the same URL in IE with Compatibility mode on for CRM and check.
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