Solved

mobile redirections error

Posted on 2014-10-11
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Last Modified: 2014-11-11
Hello everyone,

I moved my website hosting to GoDaddy and everything seems to be working except I am unable to bring up the site on my Phone (tested using iphone 4S, iphone 5 and Blackberry Bold native browser and Opera).

I get the following error: Error There are too many redirections for this web address.  I get the option to try again but obviously it does not work.

I looked online and the error might be caused by a cookie issue, I deleted all my cookies and it made no difference.

GoDaddy Technical support are totally lost.

I thought it might of been a DNS issue, since GoDaddy automatically puts in a site for mobile.domain.com so I switched it to go to the '@' But it made no difference.

Any good suggestions out there?

Thank you!
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Question by:2ndFloor
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Expert Comment

by:Gary
ID: 40374924
So what happens when you access your site from a mobile, you must have some kind of redirection to a mobile site?
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Author Comment

by:2ndFloor
ID: 40374929
The redirection error comes up when I bring up the site from a mobile device.  The site works fine when bringing it up with a laptop or PC.

There is a mobile aspect to our site, but I'm not sure how it works. I have to put a call in to my developer on Tuesday to see how it gets managed.

The site must distinguish between a mobile and non mobile browser automatically, but not sure if it's hard coded into the website or if Godaddy does something.
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Gary earned 500 total points
ID: 40374932
Well it sounds like whatever 'flag' is being set when visited from a mobile device is not getting set hence you end up in a loop.
There's nothing we can help with without seeing the applicable code.
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