We have a Toshiba Windows 8 laptop from a client. It seems to have a virus and want to restore it to factory defaults--and that is where the problem begins.
They had a company before us try to repair it (not sure of when it was done) and not sure what was done. However, I know that the recovery partition is missing. I press and hold 0 when I boot up and try to do a restore to factory settings and it fails. I can not see another partition/drive in Explorer as well.
Besides calling Toshiba (our customer wants her laptop back ASAP) for recovery media, is there a way to download OEM media? I am not looking to steal, pirate, or do anything illegal -- I just have a Toshiba with a legal copy of Windows however it needs to be restored. I know that the key if in the hardware.
Does Microsoft have a link/download for something like this--I have done a Google Search and found some but was looking for more information (or clarification)?