Blackberry Q10 - disable contact linking

I have a client who is a Blackberry Q10 user; her one account setup on the Q10 is her corporate Outlook mailbox, which is in Microsoft Office 365 and the cloud.

It appears that the Q10 will arbitrarily and automatically link contacts in her Outlook contacts; that is to say, two contacts in her Contacts folder will get linked by themselves.  This causes her frustration as she will search for one contact and the linked contact gets shown instead, leading her to think the sought for contact is missing.

And just to be clear - this is not linking to contacts in Facebook, or another app; the Q10 is linking contacts to other contacts in her Outlook contacts folder.

Is there any way to disable the contact link tool on the Blackberry, so that linking is not being performed? This seems to be isolated to the Q10; her iPhone does not exhibit this problem.
RobertAtFoxAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Rodney BarnhardtServer AdministratorCommented:
Unfortunately, I am not aware of any way to disable this feature. Even the BB knowledge base says this is "expected behavior" with no mention of how to disable it.

http://btsc.webapps.blackberry.com/btsc/viewdocument.do;jsessionid=436E29F2D2F5AD1DCF891AA277CBF385?externalId=KB34444&sliceId=2&cmd=displayKC&docType=kc&noCount=true&ViewedDocsListHelper=com.kanisa.apps.common.BaseViewedDocsListHelperImpl

I think Android has the same issue, or it did at one time. I am not sure if they have set it so the feature can be disabled either.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
BlackBerry

From novice to tech pro — start learning today.