Posted on 2014-10-13
We have a client that most likely clicked on a rogue link and now she is unable to connect to her office network printer, receive any java updates, or updates relating to malwarebytes. It also blocks access to norton360 and any remote support software such as GoToAssist and TeamViewer. I ran the malwarebytes scan and it removed a lot of hijackers and such, however it did not remove this particular issue. When booting WIndows 7 in safe mode with networking, I am able to update java and the malwarebytes software (when in usually says unable to access update server). So it is definitely a service that is running, but it's very well hidden. If anybody has any ideas, please send them my way.