Solved

ntdll.dll naughty error

Posted on 2014-10-13
5
265 Views
Last Modified: 2014-10-27
Hi,

I've got the ntdll.dll naughty error explained here:
http://www.experts-exchange.com/Networking/Misc/Q_28532034.html

...which came back.

I have installed the latest drivers, windows updates, scan for viruses, spyware, tried sfc /scannnow.

Any help is appreciated.
0
Comment
Question by:viki2000
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
5 Comments
 
LVL 19

Expert Comment

by:Miguel Angel Perez Muñoz
ID: 40376954
According with seller website: http://us.rigol.com/prodserv/Waveform%20Generators/software/ latest version is 1.5.9 but your error crash refers to 1.6 version. It is possible you are running a beta version?
0
 
LVL 21

Author Comment

by:viki2000
ID: 40377070
The version 00.01.06.00 I downloaded it from Rigol for my DS4034:
http://www.rigol.com/prodserv/DS4000/software/
0
 
LVL 21

Author Comment

by:viki2000
ID: 40379451
In mean time I updated my Win7to Professional version.
Then additional I uninstalled and reinstalled:
1) The old, original UltraSigma software with all NI-VISA and Measurement&Automation Explorer from National Instruments. Here original means the software received on the DVD together with the instrument. Is not working.
2) I updated the NI VISA and the driver to the latest version. Also I installed the lattes UltraSigma software. Sometimes there is no error and sometimes is the same. The error seems purely random. In fact I got more times error than normal working operation.

The process explorer from Sysinternals shows only ntdll.dll problems.

How should I trace this problem?

I have in mind only 2 more things:
1) The ugly and unwanted Windows repair by new installation.
2) I will try on a second PC with WIN7 64bits.
0
 
LVL 21

Accepted Solution

by:
viki2000 earned 0 total points
ID: 40381488
Here are the updates:
1) I have tried on a second PC with Win7 Pro 64bit.
I used the old original software UltraSigma and worked without any problems.
I upgraded to the latest version of UtraSigam and latest NU-VISA run-time and again works without problems.
2) Came back to my PC with Win7 Pro 64bits where I encountered the problems. I have tried  Windows repair install, but bad luck, I do not have the original DVD and cannot finish that. Besides the original DVD is Home Premium and I just upgraded to Professional with Windows Anytime Upgrade. I had only the option to scan for errors and try the repair at that level.
After reboot, the problem was still there, sometimes appeared and sometimes not.

By chance I found the cause. It was a conflict. It is unbelievable and unexpected.
The oscilloscope Rigol is connected to PC with USB cable.
I have other devices connected to the same PC with USB cables.
One of them is PICKit 3 programmer from Microchip.
I use the front USB connector from my PC for both, where 3 USB ports are present. I do not know how are these connected on motherboard and how the resources are allocated, but certain is that when I disconnect the PICKit 3 then I have no errors with UltraSigma software for Rigol control,
It is the same error if I use other USB ports from back of the PC.
When I plug in the PiCKit 3 and I start and try to use UtraSigma, then I get that ntdll.dll error.
It is a conflict in allocation the USB resources between these devices, somehow reflected in ntdll.dll
The solution seems to avoid usage and connection in the same time of the Rigol oscilloscope+UtraSigma and PICKit 3 to be connected to the PC.
0
 
LVL 21

Author Closing Comment

by:viki2000
ID: 40406016
Solution found by chance.
Conflict between 2 USB devices.
0

Featured Post

Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Originally published Entrepreneur.com Booming numbers of freelancing professionals are changing the face of work. In the United States alone last year, the number of workers freelancing grew from 700,000 to 54 million, according to a Freelancers’…
If you get continual lockouts after changing your Active Directory password, there are several possible reasons.  Two of the most common are using other devices to access your email and stored passwords in the credential manager of windows.
Notifications on Experts Exchange help you keep track of your activity and updates in one place. Watch this video to learn how to use them on the site to quickly access the content that matters to you.
Where to go on the main page to find the job listings. How to apply to a job that you are interested in from the list that is featured on our Careers page.

729 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question