Solved

Video equipment not connecting

Posted on 2014-10-13
2
130 Views
Last Modified: 2014-10-14
Hope someone can give me insight on this.

I have a VPN setup between to Sonicwall routers in 2 different cities. Everything on this VPN between locations is working just fine, but my Polycom Video Conferencing equipment wont connect to each other. I can ping both of them just fine either location, but when I call it seems to connect for half a second and drops the call. This happens when calling either direction.

Does anyone have insight to a setting or something I'm missing, that is causing the issue?
0
Comment
Question by:jkellyg78
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
2 Comments
 
LVL 12

Assisted Solution

by:atrevido
atrevido earned 250 total points
ID: 40377184
Here is an excerpt of the admin guide pages that talk about what to set up on the HDX (I'm assuming you have an HDX Polycom system) for firewall and NAT.  Also, the 2nd attachment is another primer on same.  Hope that helps
polycome-firewall-settings.pdf
RealPresence-Ready-Firewall-Traversal-Gu
0
 
LVL 19

Accepted Solution

by:
Montoya earned 250 total points
ID: 40377185
have you tried port forwarding directly to the ip address?
0

Featured Post

Major Incident Management Communications

Major incidents and IT service outages cost companies millions. Often the solution to minimizing damage is automated communication. Find out more in our Major Incident Management Communications infographic.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Getting hacked is no longer a matter or "if you get hacked" — the 2016 cyber threat landscape is now titled "when you get hacked." When it happens — will you be proactive, or reactive?
Shadow IT is coming out of the shadows as more businesses are choosing cloud-based applications. It is now a multi-cloud world for most organizations. Simultaneously, most businesses have yet to consolidate with one cloud provider or define an offic…
After creating this article (http://www.experts-exchange.com/articles/23699/Setup-Mikrotik-routers-with-OSPF.html), I decided to make a video (no audio) to show you how to configure the routers and run some trace routes and pings between the 7 sites…
After creating this article (http://www.experts-exchange.com/articles/23699/Setup-Mikrotik-routers-with-OSPF.html), I decided to make a video (no audio) to show you how to configure the routers and run some trace routes and pings between the 7 sites…
Suggested Courses

724 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question