Solved

Video equipment not connecting

Posted on 2014-10-13
2
107 Views
Last Modified: 2014-10-14
Hope someone can give me insight on this.

I have a VPN setup between to Sonicwall routers in 2 different cities. Everything on this VPN between locations is working just fine, but my Polycom Video Conferencing equipment wont connect to each other. I can ping both of them just fine either location, but when I call it seems to connect for half a second and drops the call. This happens when calling either direction.

Does anyone have insight to a setting or something I'm missing, that is causing the issue?
0
Comment
Question by:jkellyg78
2 Comments
 
LVL 12

Assisted Solution

by:atrevido
atrevido earned 250 total points
Comment Utility
Here is an excerpt of the admin guide pages that talk about what to set up on the HDX (I'm assuming you have an HDX Polycom system) for firewall and NAT.  Also, the 2nd attachment is another primer on same.  Hope that helps
polycome-firewall-settings.pdf
RealPresence-Ready-Firewall-Traversal-Gu
0
 
LVL 19

Accepted Solution

by:
Iammontoya earned 250 total points
Comment Utility
have you tried port forwarding directly to the ip address?
0

Featured Post

IT, Stop Being Called Into Every Meeting

Highfive is so simple that setting up every meeting room takes just minutes and every employee will be able to start or join a call from any room with ease. Never be called into a meeting just to get it started again. This is how video conferencing should work!

Join & Write a Comment

For a while, I have wanted to connect my HTC Incredible to my corporate network to take advantage of the phone's powerful capabilities. I searched online and came up with varied answers from "it won't work" to super complicated statements that I did…
Some of you may have heard that SonicWALL has finally released an app for iOS devices giving us long awaited connectivity for our iPhone's, iPod's, and iPad's. This guide is just a quick rundown on how to get up and running quickly using the app. …
After creating this article (http://www.experts-exchange.com/articles/23699/Setup-Mikrotik-routers-with-OSPF.html), I decided to make a video (no audio) to show you how to configure the routers and run some trace routes and pings between the 7 sites…
After creating this article (http://www.experts-exchange.com/articles/23699/Setup-Mikrotik-routers-with-OSPF.html), I decided to make a video (no audio) to show you how to configure the routers and run some trace routes and pings between the 7 sites…

762 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

8 Experts available now in Live!

Get 1:1 Help Now