Solved

Outlook 2013 Favorites disappear from People section of To-Do Bar

Posted on 2014-10-13
3
2,418 Views
Last Modified: 2015-02-16
We use the People section on the To-Do Bar in Outlook 2013 to quickly view status & communicate without switching to Lync.  I have a problem with certain contacts disappearing from this list every time they are added (by using the Search People box then right-clicking and selecting Add to Favorites) .  It doesn't need a restart or anything for them to disappear--they are gone later in the day.  Some contacts never get deleted.  I've tried adding/re-adding the problem contacts to Outlook & cleaning up duplicates, etc. but have not been able to pinpoint the cause of this issue.  I haven't found anything that separates the contacts that stick with those that get dropped.  These contacts are local domain members also using Lync 2013, Outlook 2013, and Exchange 2013 (which is in a separate resource forest).
0
Comment
Question by:rdyaz
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
3 Comments
 
LVL 26

Expert Comment

by:ProfessorJimJam
ID: 40386323
0
 

Author Comment

by:rdyaz
ID: 40392656
That isn't my issue.  I'm talking about the People section of the To-Do bar.  The section itself doesn't disappear but some of the users do every time I add them.  Some always remain visible.
0
 

Accepted Solution

by:
rdyaz earned 0 total points
ID: 40604149
The issue seemed to be multiple conflicting "IM" address fields in Outlook contacts  (including Suggested contacts).  I deleted any related Outlook contacts (including suggested), that existed for the affected users.  After deleting them I re-added them to the People section of the To-Do Bar in Outlook and they haven't disappeared again.
0

Featured Post

Technology Partners: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

You need to know the location of the Office templates folder, so that when you create new templates, they are saved to that location, and thus are available for selection when creating new documents.  The steps to find the Templates folder path are …
Outlook for dependable use in a very small business   This article is about using the Outlook application (part of Microsoft Office) in a very small business, or for homeowners where dependability and reliability are critical requirements. This …
This Experts Exchange video Micro Tutorial shows how to tell Microsoft Office that a word is NOT spelled correctly. Microsoft Office has a built-in, main dictionary that is shared by Office apps, including Excel, Outlook, PowerPoint, and Word. When …
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…

632 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question