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neat installation error on windows7

Posted on 2014-10-13
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Last Modified: 2014-11-08
Component SQL Server Compact 3.5 SP2 has failed to install with the following error message:
"Fatal error during installation. "

The following components failed to install:
- SQL Server Compact 3.5 SP2

See the setup log file located at 'C:\mytmp\VSD2A03.tmp\install.log' for more information.
installing
http://www.neat.com/support/v5-5update/
on windows 7
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Question by:rgb192
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Expert Comment

by:jcimarron
ID: 40378647
rgb192 --
Did you look for the install.log as suggested?  It may be a hidden file.  

Try installing from here
http://www.microsoft.com/en-us/download/details.aspx?id=5783
Perhaps in Safe Mode.

Are you aware that Microsoft has a SQL forum?
https://social.msdn.microsoft.com/Forums/sqlserver/en-US/home
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Author Comment

by:rgb192
ID: 40388761
C:\mytmp\VSD2A03.tmp\install.log
The following properties have been set:
Property: [AdminUser] = true {boolean}
Property: [InstallMode] = HomeSite {string}
Property: [NTProductType] = 1 {int}
Property: [ProcessorArchitecture] = AMD64 {string}
Property: [VersionNT] = 6.1.1 {version}
Running checks for package 'Microsoft .NET Framework 4.5.1 (x86 and x64)', phase BuildList
Reading value 'Release' of registry key 'HKLM\Software\Microsoft\NET Framework Setup\NDP\v4\Full'
Read integer value 378758
Setting value '378758 {int}' for property 'DotNet45Full_Release'
The following properties have been set for package 'Microsoft .NET Framework 4.5.1 (x86 and x64)':
Property: [DotNet45Full_Release] = 378758 {int}
Running checks for command 'DotNetFX451\NDP451-KB2858728-x86-x64-AllOS-ENU.exe'
Result of running operator 'ValueEqualTo' on property 'InstallMode' and value 'HomeSite': true
Result of checks for command 'DotNetFX451\NDP451-KB2858728-x86-x64-AllOS-ENU.exe' is 'Bypass'
Running checks for command 'DotNetFX451\NDP451-KB2859818-Web.exe'
Result of running operator 'ValueNotEqualTo' on property 'InstallMode' and value 'HomeSite': false
Result of running operator 'ValueGreaterThanEqualTo' on property 'DotNet45Full_Release' and value '378758': true
Result of checks for command 'DotNetFX451\NDP451-KB2859818-Web.exe' is 'Bypass'
'Microsoft .NET Framework 4.5.1 (x86 and x64)' RunCheck result: No Install Needed
Running checks for package 'SQL Server Compact 3.5 SP2', phase BuildList
Reading value 'DesktopRuntimeVersion' of registry key 'HKLM\SOFTWARE\Microsoft\Microsoft SQL Server Compact Edition\v3.5\ENU'
Read string value '3.5.5386.0'
Setting value '3.5.5386.0 {string}' for property 'ENU_INST'
Reading value 'System.Data.SqlServerCe.dll_ENU_x86' of registry key 'HKLM\SOFTWARE\Microsoft\Microsoft SQL Server Compact Edition\v3.5\GAC'
Read string value 'System.Data.SqlServerCe.dll'
Setting value 'System.Data.SqlServerCe.dll {string}' for property 'ENU_INST_GAC'
Reading value 'DesktopRuntimeVersion_x64' of registry key 'HKLM\SOFTWARE\Microsoft\Microsoft SQL Server Compact Edition\v3.5\ENU'
Read string value '3.5.8080.0'
Setting value '3.5.8080.0 {string}' for property 'ENU_INST_64'
Reading value 'System.Data.SqlServerCe.dll_ENU_x64' of registry key 'HKLM\SOFTWARE\Microsoft\Microsoft SQL Server Compact Edition\v3.5\GAC'
Read string value 'System.Data.SqlServerCe.dll'
Setting value 'System.Data.SqlServerCe.dll {string}' for property 'ENU_INST_GAC_64'
The following properties have been set for package 'SQL Server Compact 3.5 SP2':
Property: [ENU_INST] = 3.5.5386.0 {string}
Property: [ENU_INST_64] = 3.5.8080.0 {string}
Property: [ENU_INST_GAC] = System.Data.SqlServerCe.dll {string}
Property: [ENU_INST_GAC_64] = System.Data.SqlServerCe.dll {string}
Running checks for command 'SQL Server Compact Edition\SSCERuntime-ENU.msi'
Result of running operator 'ValueGreaterThanEqualTo' on property 'ENU_INST' and value '3.5.8080.0': false
Result of running operator 'ValueEqualTo' on property 'AdminUser' and value 'false': false
Result of checks for command 'SQL Server Compact Edition\SSCERuntime-ENU.msi' is 'Install'
Running checks for command 'SQL Server Compact Edition\SSCERuntime-ENU.msi'
Result of running operator 'ValueNotEqualTo' on property 'ENU_INST' and value '3.5.8080.0': true
Result of checks for command 'SQL Server Compact Edition\SSCERuntime-ENU.msi' is 'Bypass'
Running checks for command 'SQL Server Compact Edition\SSCERuntime-ENU-x64.msi'
Result of running operator 'ValueNotEqualTo' on property 'ProcessorArchitecture' and value 'AMD64': false
Result of running operator 'ValueGreaterThanEqualTo' on property 'ENU_INST_64' and value '3.5.8080.0': true
Result of checks for command 'SQL Server Compact Edition\SSCERuntime-ENU-x64.msi' is 'Bypass'
Running checks for command 'SQL Server Compact Edition\SSCERuntime-ENU-x64.msi'
Result of running operator 'ValueNotEqualTo' on property 'ProcessorArchitecture' and value 'AMD64': false
Result of running operator 'ValueNotEqualTo' on property 'ENU_INST_64' and value '3.5.8080.0': false
Result of running operator 'ValueExists' on property 'ENU_INST_GAC_64': true
Result of checks for command 'SQL Server Compact Edition\SSCERuntime-ENU-x64.msi' is 'Bypass'
'SQL Server Compact 3.5 SP2' RunCheck result: Install Needed
Running checks for package 'Windows Installer 3.1', phase BuildList
The following properties have been set for package 'Windows Installer 3.1':
Running checks for command 'WindowsInstaller3_1\WindowsInstaller-KB893803-v2-x86.exe'
Result of running operator 'VersionGreaterThanOrEqualTo' on property 'VersionMsi' and value '3.1': true
Result of checks for command 'WindowsInstaller3_1\WindowsInstaller-KB893803-v2-x86.exe' is 'Bypass'
'Windows Installer 3.1' RunCheck result: No Install Needed
EULA for components 'SQL Server Compact 3.5 SP2' was accepted.
Copying files to temporary directory "C:\mytmp\VSD2A03.tmp\"
Downloading files to "C:\mytmp\VSD2A03.tmp\"
(10/13/2014 4:00:34 PM) Downloading 'SQL Server Compact Edition\SSCERuntime-ENU.msi' from 'http://go.microsoft.com/fwlink/?LinkId=166085&clcid=0x409' to 'C:\mytmp\VSD2A03.tmp\'
Download completed at 10/13/2014 4:00:36 PM
Verifying file integrity of C:\mytmp\VSD2A03.tmp\SQL Server Compact Edition\SSCERuntime-ENU.msi
WinVerifyTrust returned 0
File trusted
Running checks for package 'SQL Server Compact 3.5 SP2', phase BeforePackage
Reading value 'DesktopRuntimeVersion' of registry key 'HKLM\SOFTWARE\Microsoft\Microsoft SQL Server Compact Edition\v3.5\ENU'
Read string value '3.5.5386.0'
Setting value '3.5.5386.0 {string}' for property 'ENU_INST'
Reading value 'System.Data.SqlServerCe.dll_ENU_x86' of registry key 'HKLM\SOFTWARE\Microsoft\Microsoft SQL Server Compact Edition\v3.5\GAC'
Read string value 'System.Data.SqlServerCe.dll'
Setting value 'System.Data.SqlServerCe.dll {string}' for property 'ENU_INST_GAC'
Reading value 'DesktopRuntimeVersion_x64' of registry key 'HKLM\SOFTWARE\Microsoft\Microsoft SQL Server Compact Edition\v3.5\ENU'
Read string value '3.5.8080.0'
Setting value '3.5.8080.0 {string}' for property 'ENU_INST_64'
Reading value 'System.Data.SqlServerCe.dll_ENU_x64' of registry key 'HKLM\SOFTWARE\Microsoft\Microsoft SQL Server Compact Edition\v3.5\GAC'
Read string value 'System.Data.SqlServerCe.dll'
Setting value 'System.Data.SqlServerCe.dll {string}' for property 'ENU_INST_GAC_64'
The following properties have been set for package 'SQL Server Compact 3.5 SP2':
Property: [ENU_INST] = 3.5.5386.0 {string}
Property: [ENU_INST_64] = 3.5.8080.0 {string}
Property: [ENU_INST_GAC] = System.Data.SqlServerCe.dll {string}
Property: [ENU_INST_GAC_64] = System.Data.SqlServerCe.dll {string}
Running checks for command 'SQL Server Compact Edition\SSCERuntime-ENU.msi'
Result of running operator 'ValueGreaterThanEqualTo' on property 'ENU_INST' and value '3.5.8080.0': false
Result of running operator 'ValueEqualTo' on property 'AdminUser' and value 'false': false
Result of checks for command 'SQL Server Compact Edition\SSCERuntime-ENU.msi' is 'Install'
'SQL Server Compact 3.5 SP2' RunCheck result: Install Needed
Verifying file integrity of C:\mytmp\VSD2A03.tmp\SQL Server Compact Edition\SSCERuntime-ENU.msi
WinVerifyTrust returned 0
File trusted
Installing using command 'C:\Windows\SysWOW64\msiexec.exe' and parameters ' -I "C:\mytmp\VSD2A03.tmp\SQL Server Compact Edition\SSCERuntime-ENU.msi" -q '
Will attempt to elevate process.
Process exited with code 1603
Status of package 'SQL Server Compact 3.5 SP2' after install is 'InstallFailed'


Try installing from here
http://www.microsoft.com/en-us/download/details.aspx?id=5783
Perhaps in Safe Mode.

Are you aware that Microsoft has a SQL forum?
https://social.msdn.microsoft.com/Forums/sqlserver/en-US/home
Is it already installed?
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LVL 50

Expert Comment

by:jcimarron
ID: 40388916
rgb192 --
Regrets.  I have no experience with Neat.  Have you tried to contact them?  1-888-898-3253.
It seems you need to install SQL Server Compact 3.5 SP2 for the Neat installation to work.
Are you using Neat 5.4 successfully?
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Author Comment

by:rgb192
ID: 40400106
How to see if
SQL Server Compact 3.5 SP2
is installed
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Expert Comment

by:jcimarron
ID: 40400187
rgb192--
Look in the C:\Program Files (x86) folder and open the Microsoft SQL Server Compact Edition folder.  You should see subfolders with the names of the installed versions.
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Author Comment

by:rgb192
ID: 40403501
C:\Program Files (x86)
there is
Microsoft SQL Server Compact Edition folder


subfolders are
v3.1
v3.5
v4.0
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Author Comment

by:rgb192
ID: 40425550
which subfolder should I use
or what is next step?
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Accepted Solution

by:
jcimarron earned 500 total points
ID: 40426630
rgb192--
It seems you have v 3.5 installed.  Contact Neat.
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Author Closing Comment

by:rgb192
ID: 40429558
error was improper 3.5; which I have so I will attempt to contact neat.
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Expert Comment

by:jcimarron
ID: 40429665
rgb192--Thanks for telling us the source of the problem.
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Author Comment

by:rgb192
ID: 40429736
I am not sure source of problem I just assumed it was with 3.5

The question was about the error and if I have 3.5, then there is something wrong with 3.5 (or neat: so I contact neat)

Thanks for your help
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LVL 50

Expert Comment

by:jcimarron
ID: 40430357
rgb192--
Perhaps you do not have the SeervicePack2 for Microsoft SQL Server Compact  installed.
You can get it here
http://www.microsoft.com/en-us/download/details.aspx?id=5783
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