Want to protect your cyber security and still get fast solutions? Ask a secure question today.Go Premium

x
  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 160
  • Last Modified:

Outlook 2010 exchange 2013 sp1 CU2 notes issue

We are migrating users from Exchange 2007 to Exchange 2013 sp1 CU2. For some reason or another users who use notes see the title of the notes but when they open the note it is blank. Having that same user go directly to OWA they are able to see the notes as well as view the contents in them. Is this a known issue with Outlook 2010 having this issue. I feel weird having the user to recreate them in Outlook from OWA. I tried having them go into online mode, building a new Outlook profile and even as far as logging into a different machine and building a new outlook profile.
0
techdrive
Asked:
techdrive
  • 2
1 Solution
 
Simon Butler (Sembee)ConsultantCommented:
"Exchange 2013 sp1 CU2"

That doesn't exist.
Either it is CU2 or SP1 (as SP1 is technically CU4). Unless you mean CU6.

Are the clients fully patched? I am not aware of any issues with Notes in Exchange 2013, most problems like this come down to original creation.

Simon.
0
 
techdriveAuthor Commented:
Actually I found the issue. I placed users in cached mode and it now works.
0
 
roycbeneCommented:
Be careful with Cached Exchange Mode. Granted, it's invaluable for users (especially mobile (laptop) users) when Exchange either goes down or is unreachable, but it can cause issues. .OST files (especially for big mailboxes) corrupt easily. Microsoft has, by design flaw if you ask me) placed the .OST file directly in the users profile at C:\Users\%username%\App Data\Local\Microsoft\Outlook. If a user has a 10GB mailbox, that means they now also have (at least) a 10GB profile, which WILL (not can) cause slow logon/logoff times, performance issues, navigation issues and all kinds of other unsightly issues. If you choose CEM for Outlook, be sure to place the .OST file off the users profile to another location on the computer and let Outlook know where it is.
0
 
techdriveAuthor Commented:
I found the answer
0

Featured Post

VIDEO: THE CONCERTO CLOUD FOR HEALTHCARE

Modern healthcare requires a modern cloud. View this brief video to understand how the Concerto Cloud for Healthcare can help your organization.

  • 2
Tackle projects and never again get stuck behind a technical roadblock.
Join Now