Solved

Outlook 2010 exchange 2013 sp1 CU2 notes issue

Posted on 2014-10-13
4
142 Views
Last Modified: 2014-11-12
We are migrating users from Exchange 2007 to Exchange 2013 sp1 CU2. For some reason or another users who use notes see the title of the notes but when they open the note it is blank. Having that same user go directly to OWA they are able to see the notes as well as view the contents in them. Is this a known issue with Outlook 2010 having this issue. I feel weird having the user to recreate them in Outlook from OWA. I tried having them go into online mode, building a new Outlook profile and even as far as logging into a different machine and building a new outlook profile.
0
Comment
Question by:techdrive
  • 2
4 Comments
 
LVL 63

Expert Comment

by:Simon Butler (Sembee)
ID: 40381675
"Exchange 2013 sp1 CU2"

That doesn't exist.
Either it is CU2 or SP1 (as SP1 is technically CU4). Unless you mean CU6.

Are the clients fully patched? I am not aware of any issues with Notes in Exchange 2013, most problems like this come down to original creation.

Simon.
0
 

Accepted Solution

by:
techdrive earned 0 total points
ID: 40428298
Actually I found the issue. I placed users in cached mode and it now works.
0
 
LVL 3

Expert Comment

by:roycbene
ID: 40428540
Be careful with Cached Exchange Mode. Granted, it's invaluable for users (especially mobile (laptop) users) when Exchange either goes down or is unreachable, but it can cause issues. .OST files (especially for big mailboxes) corrupt easily. Microsoft has, by design flaw if you ask me) placed the .OST file directly in the users profile at C:\Users\%username%\App Data\Local\Microsoft\Outlook. If a user has a 10GB mailbox, that means they now also have (at least) a 10GB profile, which WILL (not can) cause slow logon/logoff times, performance issues, navigation issues and all kinds of other unsightly issues. If you choose CEM for Outlook, be sure to place the .OST file off the users profile to another location on the computer and let Outlook know where it is.
0
 

Author Closing Comment

by:techdrive
ID: 40436933
I found the answer
0

Featured Post

Are your AD admin tools letting you down?

Managing Active Directory can get complicated.  Often, the native tools for managing AD are just not up to the task.  The largest Active Directory installations in the world have relied on one tool to manage their day-to-day administration tasks: Hyena. Start your trial today.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

When you have clients or friends from around the world, it becomes a challenge to arrange a meeting or effectively manage your time. This is where Outlook's capability to show 2 time zones in one calendar comes in handy.
The video tutorial explains the basics of the Exchange server Database Availability groups. The components of this video include: 1. Automatic Failover 2. Failover Clustering 3. Active Manager
how to add IIS SMTP to handle application/Scanner relays into office 365.

792 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question