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Outlook 2010 exchange 2013 sp1 CU2 notes issue

Posted on 2014-10-13
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Last Modified: 2014-11-12
We are migrating users from Exchange 2007 to Exchange 2013 sp1 CU2. For some reason or another users who use notes see the title of the notes but when they open the note it is blank. Having that same user go directly to OWA they are able to see the notes as well as view the contents in them. Is this a known issue with Outlook 2010 having this issue. I feel weird having the user to recreate them in Outlook from OWA. I tried having them go into online mode, building a new Outlook profile and even as far as logging into a different machine and building a new outlook profile.
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Question by:techdrive
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Expert Comment

by:Simon Butler (Sembee)
ID: 40381675
"Exchange 2013 sp1 CU2"

That doesn't exist.
Either it is CU2 or SP1 (as SP1 is technically CU4). Unless you mean CU6.

Are the clients fully patched? I am not aware of any issues with Notes in Exchange 2013, most problems like this come down to original creation.

Simon.
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techdrive earned 0 total points
ID: 40428298
Actually I found the issue. I placed users in cached mode and it now works.
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Expert Comment

by:roycbene
ID: 40428540
Be careful with Cached Exchange Mode. Granted, it's invaluable for users (especially mobile (laptop) users) when Exchange either goes down or is unreachable, but it can cause issues. .OST files (especially for big mailboxes) corrupt easily. Microsoft has, by design flaw if you ask me) placed the .OST file directly in the users profile at C:\Users\%username%\App Data\Local\Microsoft\Outlook. If a user has a 10GB mailbox, that means they now also have (at least) a 10GB profile, which WILL (not can) cause slow logon/logoff times, performance issues, navigation issues and all kinds of other unsightly issues. If you choose CEM for Outlook, be sure to place the .OST file off the users profile to another location on the computer and let Outlook know where it is.
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Author Closing Comment

by:techdrive
ID: 40436933
I found the answer
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