GoDaddy Email sending as HTML when Rich Text is selected
Posted on 2014-10-13
One of my clients is using standard Godaddy Workspace Webmail (not hosted exchange).
I want to verify that GoDaddy has this wrong and I am not missing something.
My PSA system links to my email and reads messages so that it can link them to tickets, projects, or their account.
The problem I am having is that the messages being processed by the system, from this client, come through as blank messages.
After talking to the vendor who manages the system I use, they said that the mail is being sent as an HTML message which isn't supported.
I logged into my clients Webmail and sent myself a message selecting "Plain Text" to test and it did work and the message was processed correctly.
If I send the message and select "Rich Text", the message goes through blank in my PSA system (the email in my inbox is not blank).
If I look at the headers for the message, I see the following after all of the delivery information.
<html><body><span style=3D"font-family:Verdana; color:#000; font-size:10pt;=
"><div>test message using "Rich Text"</div></span></body></html>
To me, this is an HTML message even though I selected "Rich Text" in GoDaddy Webmail.
I have looked through all of the settings and the only thing I can see is an option to disable "HTML editor". If I do that, all it does is make the default message type "Plain Text".