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GoDaddy Email sending as HTML when Rich Text is selected

Posted on 2014-10-13
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Last Modified: 2014-10-17
One of my clients is using standard Godaddy Workspace Webmail (not hosted exchange).

I want to verify that GoDaddy has this wrong and I am not missing something.

My PSA system links to my email and reads messages so that it can link them to tickets, projects, or their account.

The problem I am having is that the messages being processed by the system, from this client, come through as blank messages.

After talking to the vendor who manages the system I use, they said that the mail is being sent as an HTML message which isn't supported.

I logged into my clients Webmail and sent myself a message selecting "Plain Text" to test and it did work and the message was processed correctly.

If I send the message and select "Rich Text", the message goes through blank in my PSA system (the email in my inbox is not blank).

If I look at the headers for the message, I see the following after all of the delivery information.

<html><body><span style=3D"font-family:Verdana; color:#000; font-size:10pt;=
"><div>test message using "Rich Text"</div></span></body></html>

To me, this is an HTML message even though I selected "Rich Text" in GoDaddy Webmail.

I have looked through all of the settings and the only thing I can see is an option to disable "HTML editor".  If I do that, all it does is make the default message type "Plain Text".
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Question by:pmitllc
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Dave Baldwin earned 500 total points
ID: 40379319
No, Godaddy does not have it wrong.  Microsoft decided a few years ago that "Rich Text" suddenly meant HTML and many have followed their lead.  The old RTF format can still be read by Word and Wordpad but I don't know if you can select it anymore and it was never used as an email format.
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by:pmitllc
ID: 40379831
OK I guess that makes sense......

I just found it odd that most of the other message I checked didn't include the entire message in HTML tags, but still used other tags to format text......I did find some messages that were enclosed in HTML tags but they were also sent in Plain Text.

I am going to try and get him to use an email client to send messages instead of the webmail.....I'm thinking that should at least solve my problem.
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Assisted Solution

by:Dave Baldwin
Dave Baldwin earned 500 total points
ID: 40380633
Supposedly, if you send messages in HTML format, you're also supposed to include a plain text version.  But many people don't anymore.  Some desktop email clients give the choice of which format you use when sending.

But Godaddy Webmail does give you a choice of 'plain text' also.  It is the tab to the right of 'Rich Text' as shown below.
Godaddy Webmail
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