Share Excel Workbook Contains 'Window User'

Posted on 2014-10-13
Last Modified: 2014-10-14

I have a client who has a shared excel workbook (2010) that is accessed by several staff at once throughout the day from both Terminal Servers and local workstations.
They have just pointed out to me that often in the 'Who has this workbook open now' window, it displays 'Windows User' whilst other names resolve correctly.
Is there a reason that this happens and can anything be done so it does display correctly?
Question by:kibatsu
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
  • 2
LVL 15

Expert Comment

by:Haris Djulic
ID: 40379164

check if you have this hotfix applied, since it related to incorrect users information
Assume that you have an .xls file that is protected by Information Rights Management (IRM) on a server or on a network share. Then, multiple users open the file by using Excel 2010. In this situation, the File in Use dialog displays incorrect user information.

Author Comment

ID: 40380946

Thanks for the reply, however this update/hotfix has already been installed on the Terminal Servers.
LVL 15

Accepted Solution

Haris Djulic earned 500 total points
ID: 40380959
Can you check under the File-Options-General -Personalize your ... like attached is the right name entered on the client machines?

Author Closing Comment

ID: 40381044
That was easy! Thanks for pointing that out.

Featured Post

Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

In Part II of this series, I will discuss how to identify all open instances of Excel and enumerate the workbooks, spreadsheets, and named ranges within each of those instances.
I was prompted to write this article after the recent World-Wide Ransomware outbreak. For years now, System Administrators around the world have used the excuse of "Waiting a Bit" before applying Security Patch Updates. This type of reasoning to me …
This Micro Tutorial will demonstrate how to create pivot charts out of a data set. I also added a drop-down menu which allows to choose from different categories in the data set and the chart will automatically update.
There are cases when e.g. an IT administrator wants to have full access and view into selected mailboxes on Exchange server, directly from his own email account in Outlook or Outlook Web Access. This proves useful when for example administrator want…

717 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question