Share Excel Workbook Contains 'Window User'


I have a client who has a shared excel workbook (2010) that is accessed by several staff at once throughout the day from both Terminal Servers and local workstations.
They have just pointed out to me that often in the 'Who has this workbook open now' window, it displays 'Windows User' whilst other names resolve correctly.
Is there a reason that this happens and can anything be done so it does display correctly?
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Haris DulicIT ArchitectCommented:

check if you have this hotfix applied, since it related to incorrect users information
Assume that you have an .xls file that is protected by Information Rights Management (IRM) on a server or on a network share. Then, multiple users open the file by using Excel 2010. In this situation, the File in Use dialog displays incorrect user information.
kibatsuAuthor Commented:

Thanks for the reply, however this update/hotfix has already been installed on the Terminal Servers.
Haris DulicIT ArchitectCommented:
Can you check under the File-Options-General -Personalize your ... like attached is the right name entered on the client machines?

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kibatsuAuthor Commented:
That was easy! Thanks for pointing that out.
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