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Read receipt notifications on exchange server 2010

Posted on 2014-10-14
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Last Modified: 2015-01-07
Hi,

how do I do the following on an exchange server 2010?

a client emailed this in yesterday.

To clarify we do not want to send read receipts from desktop or iPhones. However if we request a read receipt then we want to receive that.  So basically we only want to prevent outgoing read receipts

so basically when somebody sends an email to them and it requests a read receipt, they don't want to notify the other person that has sent the email.  
Can this be done on the exchange server?
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Question by:chrishoy-iis
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LVL 31

Expert Comment

by:Gareth Gudger
ID: 40379641
When they are prompted if they want to send a read receipt, can't they just say don't send when prompted? Maybe I am misunderstanding your question?
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Author Comment

by:chrishoy-iis
ID: 40379654
Thanks Gareth I have emailed the customer to clarify meaning and will update accordingly.

Cheers
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Author Comment

by:chrishoy-iis
ID: 40379660
Gareth they have been in to the setting under tracking in outlook so that it is ticked 'never send a read receipt' but when they open the email via their iPhone is when the iPhone still send a read receipt.

Hope that makes sense..

Cheers
Chris
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LVL 31

Expert Comment

by:Gareth Gudger
ID: 40379661
Yep. When someone sends you an email with a read receipt request you have the option to send or not to send. I believe in Outlook you also can say never send versus being prompted every time.
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Accepted Solution

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Gareth Gudger earned 500 total points
ID: 40379674
Doesn't look promising from these two articles.

https://discussions.apple.com/thread/4679376?start=0&tstart=0

https://social.technet.microsoft.com/Forums/en-US/af8fbc5f-eae1-4e34-8f53-5035f6684fc6/exchange-active-sync-iphone-and-read-receipt?forum=smallbusinessserver

I would be leery of trying anything with Transport Rules for this, but it is a possibility. You could match any subject line with "Read Receipt" and drop the message in transport. But again. Don't really like that idea. Could have unexpected results.
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Author Closing Comment

by:chrishoy-iis
ID: 40535457
Hi Gareth, after muddling about with transport rules we finally got this to work!

Thanks
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LVL 31

Expert Comment

by:Gareth Gudger
ID: 40535705
Glad you got this to work!
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