Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people, just like you, are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
Solved

The connection to the server was interrupted 0X8000CCC0f

Posted on 2014-10-14
4
98 Views
Last Modified: 2015-01-15
I have a problem with a colleage's e-mail.

It has suddenly stopped working and started giving the error message

"The connection to the server timed out 0X800CCC0f"

Testing the connection from within control panel / mail gives the response that the operation timed out waiting for a response.

I have tried everything on all of the support sites on the net, from system restore to setting up the account on a different PC, disabling a/v, using a different internet connection etcetc and still the same issue occurs

Has anyone actually solved this problem or will my colleague need to change e-mail providers / domains?

Thanks
0
Comment
Question by:dangermouse1977
  • 3
4 Comments
 
LVL 10

Expert Comment

by:Clark Kent
ID: 40379345
Hi Dangermouse1977,

Increase server timeouts from the Advance settings in Outlook and see the result.

Thanks & Regards
Clark Kent
0
 

Author Comment

by:dangermouse1977
ID: 40379513
Increased up to 4m 40, slightly different error

"Timed out waiting for a response"

This from the "test settings" option within control panel / mail
0
 

Accepted Solution

by:
dangermouse1977 earned 0 total points
ID: 40389873
Not sure what mods want to do regarding points but this is now solved....

Following a call to the ISPs support line (challenging as they're Brazillian and I'm English!) we discovered that they've changed their SMTP mail server only for clients connecting from ISPs outside of Brazil.
I changed the mail server settings on the client and all is well.
0
 

Author Closing Comment

by:dangermouse1977
ID: 40550858
I solved the issue myself, it was a rather odd solution so decided to leave it on EE in case it helps anyone in the future.
0

Featured Post

Free Tool: SSL Checker

Scans your site and returns information about your SSL implementation and certificate. Helpful for debugging and validating your SSL configuration.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Following basic email etiquette rules will help you write a professional email and achieve a good, lasting impression with your contacts.
Find out what you should include to make the best professional email signature for your organization.
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…
This video shows how to remove a single email address from the Outlook 2010 Auto Suggestion memory. NOTE: For Outlook 2016 and 2013 perform the exact same steps. Open a new email: Click the New email button in Outlook. Start typing the address: …

808 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question