Solved

The connection to the server was interrupted 0X8000CCC0f

Posted on 2014-10-14
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Last Modified: 2015-01-15
I have a problem with a colleage's e-mail.

It has suddenly stopped working and started giving the error message

"The connection to the server timed out 0X800CCC0f"

Testing the connection from within control panel / mail gives the response that the operation timed out waiting for a response.

I have tried everything on all of the support sites on the net, from system restore to setting up the account on a different PC, disabling a/v, using a different internet connection etcetc and still the same issue occurs

Has anyone actually solved this problem or will my colleague need to change e-mail providers / domains?

Thanks
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Question by:dangermouse1977
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Expert Comment

by:Clark Kent
ID: 40379345
Hi Dangermouse1977,

Increase server timeouts from the Advance settings in Outlook and see the result.

Thanks & Regards
Clark Kent
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Author Comment

by:dangermouse1977
ID: 40379513
Increased up to 4m 40, slightly different error

"Timed out waiting for a response"

This from the "test settings" option within control panel / mail
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Accepted Solution

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dangermouse1977 earned 0 total points
ID: 40389873
Not sure what mods want to do regarding points but this is now solved....

Following a call to the ISPs support line (challenging as they're Brazillian and I'm English!) we discovered that they've changed their SMTP mail server only for clients connecting from ISPs outside of Brazil.
I changed the mail server settings on the client and all is well.
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Author Closing Comment

by:dangermouse1977
ID: 40550858
I solved the issue myself, it was a rather odd solution so decided to leave it on EE in case it helps anyone in the future.
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