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Mac Tech Support

Posted on 2014-10-14
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Last Modified: 2014-10-15
Not sure if this is the proper forum, but I am starting a business that will require the need for a lot of Macbook tech support. I am having a hard time finding a cost effective solution for this issue. Does anyone know of a small to medium size company that can provide support at an hourly rate? Any help or direction is appreciated.
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Question by:lleblanc65
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strung earned 500 total points
ID: 40380186
Do you mean tech support for your own company or tech support for clients of your company? Is this for a local, regional, national or international business? Where is it located? Exactly what kind of tech support do you need? What sort of business are you in? How big are you?

You are probably not getting answers because your question is so broad as to be meaningless.
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by:lleblanc65
ID: 40382228
This is for clients of our company. Numbers will be in the thousands. We are located in the US and will need to provide Mac support to end users for common software or OS related issues. It was intentional to start vague, but I concede that may have proved detrimental.
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by:strung
ID: 40382256
So you are providing your proprietary software to Mac users and need tech support for that software? Is that what you are saying?
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3 Use Cases for Connected Systems

Our Dev teams are like yours. They’re continually cranking out code for new features/bugs fixes, testing, deploying, testing some more, responding to production monitoring events and more. It’s complex. So, we thought you’d like to see what’s working for us.

 

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by:lleblanc65
ID: 40382289
We will be providing MacBooks via rental agreements. We will offer tech support, this is where the small to medium tech support company that provides pro-rated hourly support comes in.
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by:strung
ID: 40382312
So do you need just telephone support, or feet on the ground support?
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by:lleblanc65
ID: 40382319
Phone support. This will all be remote.
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by:strung
ID: 40382355
Unfortunately, I don't have the answer to that and I am probably the only one still following this thread. I suggest you either start a new thread and post the exact question you want answered, or ask an Admin if this question can be re-circulated so that people will view it afresh.

In short, I think the question you want answered is:

"I am starting a business that will be providing thousands of MacBooks  across the U. S. via rental agreements. We need to offer tech support. We need a cost effective solution for this issue. I presume we will have to outsource this. Does anyone know of a small to medium size company that can provide Mac telephone tech support at an hourly rate? Any help or direction is appreciated."
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by:lleblanc65
ID: 40382364
Thank you for your assistance.
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Featured Post

3 Use Cases for Connected Systems

Our Dev teams are like yours. They’re continually cranking out code for new features/bugs fixes, testing, deploying, testing some more, responding to production monitoring events and more. It’s complex. So, we thought you’d like to see what’s working for us.

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