Handling unread status with shared Exchange account

Hello,

We are new users of an Exchange email system.

We're using Outlook 2013

There are a few email accounts that multiple people check. The issue we're running into is that once the first person reads the email, the read status is set for the others and they don't know that an email has come in because there is no visual indicator of a new email to the account's inbox.

Is there a rule or work-around to deal with this issue?

Thanks in advance.
skbohlerAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

VB ITSSpecialist ConsultantCommented:
Have you considered changing these shared email accounts into distribution groups?

If that's not possible, another option would be to enable the Reading Pane for all users then disable the settings that marks the item as read when they get viewed in the Reading Pane.

Files > Options > click Mail on the left column > click the Reading Pane button on the right > ensure Mark items as read when viewed in the Reading Pane and Mark item as read when selection changes are both unticked.

This way the users can view the email via the Reading Pane and the email will not get marked as read when they click on another email.

This doesn't stop the item from getting marked as read when someone double clicks on the email itself though. I don't think there's a real way around this so I think the above method would probably be the best workaround.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
GlingoSystem AdministratorCommented:
Hi,

If they are checking the same mailbox that's one of the drawback, but you can use a workaround.

You'll have to edit the mark as read settings on the Outlook clients:


Go to File → Options → Advanced.

In the Outlook panes section, click Reading Pane...

Uncheck Mark items as read when viewed in the Reading Pane (or set a long timer on it).

But it doesn't really solves the problem, once a user open the mail it will be opened for everyone.

When multiple users have a shared mailbox you have to use flags (ie: red flag when one user is working on it, green when it's done with) or subfolders like "Underway", "Processed"...
0
GlingoSystem AdministratorCommented:
Oh VB was faster :p
0
skbohlerAuthor Commented:
The reading pane option is what I assumed was the obvious answer. But, I like the reading pane setting to be on for my primary/personal account, but not for the shared account. I assume that's not possible, however.
0
GlingoSystem AdministratorCommented:
I don't think so, and yeah it's a bit annoying^^
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Exchange

From novice to tech pro — start learning today.