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How do I get Microsoft Outlook to load

Posted on 2014-10-14
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Last Modified: 2014-10-14
I backed up my data onto an external drive.  Then I deleted all the data in my Documents folder.  While still open, I looked in Outlook’s window listing where the data was supposed to be located, and found that C:\users\ernie_000\documents\Outlook\Ernie’s Email.pst was the listed location for the data.  I copied the .pst file back to that location, and now I can’t even open Outlook.  When I try, it says that Outlook can’t find the data location, and it immediately shuts down.  Don’t I have to import that data into the program?  How do I do that when I can’t even open the program.  I’ve tried to remove and then reinstall office, but I’m left with the same problem.  Any suggestions?
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Question by:ErnieRader
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6 Comments
 
LVL 13

Expert Comment

by:Rizzle
ID: 40381106
Try creating a new local profile this can be done in the Control Panel.
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LVL 13

Expert Comment

by:Rizzle
ID: 40381113
if the above doesn't resolve it then this may help:

http://kb.politemail.com/?p=639
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Author Comment

by:ErnieRader
ID: 40381182
Hello, Roshan!!  What a great utility.  However, it didn't fix the problem, though I had to run the program 6 times to correct all the problems in my .pst file.  Maybe a better explanation when I try to load Outlook is in order.  When I click on the Outlook icon, a window comes up saying: "Cannot open your default e-mail folders.  Outlook cannot start because a data file to send and receive messages cannot be found.  Check your settings in this Microsoft Outlook profile.  In Microsoft Windows, click the Start button, and click Control Panel.  Click User Accounts, then click Mail.  Click Show Profiles, select this profile, and then click Properties."  I've tried that, but when I'm in Control Panel and click User Accounts, there's no place to click on Mail.  I'm stuck here, and cannot proceed.  I just can't seem to get into the program to modify where the data files (.pst file) should be located so they can be found when the program is loaded.  Any more suggestions?
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LVL 13

Accepted Solution

by:
Rizzle earned 500 total points
ID: 40381209
Right ok, Go to control panel and then click mail and then when in mail click on Data Files and then remove the data file currently there. Also create yourself a new mail profile by clicking on Mail in Control Panel again > Show Profiles > Add

Screenshot of mail in Control panel below.

Control Panel Mail Option
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Author Comment

by:ErnieRader
ID: 40381242
BINGO!!!  BINGO!!!  BINGO BIG TIME!!!   I found the right data file after removing a couple of others, repaired it with the utility that you suggested (6 more times), exited all the programs I had open, and rebooted.  When I loaded Outlook, everything worked just fine.  You're a good man, my friend.  Thank you.  Now I need to find where to award all 500 points to you immediately.
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Author Closing Comment

by:ErnieRader
ID: 40381247
This man really knows his Outlook solutions.  He really had to work for this one.  Outstanding solution.
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