Solved

How do I get Microsoft Outlook to load

Posted on 2014-10-14
6
173 Views
Last Modified: 2014-10-14
I backed up my data onto an external drive.  Then I deleted all the data in my Documents folder.  While still open, I looked in Outlook’s window listing where the data was supposed to be located, and found that C:\users\ernie_000\documents\Outlook\Ernie’s Email.pst was the listed location for the data.  I copied the .pst file back to that location, and now I can’t even open Outlook.  When I try, it says that Outlook can’t find the data location, and it immediately shuts down.  Don’t I have to import that data into the program?  How do I do that when I can’t even open the program.  I’ve tried to remove and then reinstall office, but I’m left with the same problem.  Any suggestions?
0
Comment
Question by:ErnieRader
  • 3
  • 3
6 Comments
 
LVL 13

Expert Comment

by:Rizzle
ID: 40381106
Try creating a new local profile this can be done in the Control Panel.
0
 
LVL 13

Expert Comment

by:Rizzle
ID: 40381113
if the above doesn't resolve it then this may help:

http://kb.politemail.com/?p=639
0
 

Author Comment

by:ErnieRader
ID: 40381182
Hello, Roshan!!  What a great utility.  However, it didn't fix the problem, though I had to run the program 6 times to correct all the problems in my .pst file.  Maybe a better explanation when I try to load Outlook is in order.  When I click on the Outlook icon, a window comes up saying: "Cannot open your default e-mail folders.  Outlook cannot start because a data file to send and receive messages cannot be found.  Check your settings in this Microsoft Outlook profile.  In Microsoft Windows, click the Start button, and click Control Panel.  Click User Accounts, then click Mail.  Click Show Profiles, select this profile, and then click Properties."  I've tried that, but when I'm in Control Panel and click User Accounts, there's no place to click on Mail.  I'm stuck here, and cannot proceed.  I just can't seem to get into the program to modify where the data files (.pst file) should be located so they can be found when the program is loaded.  Any more suggestions?
0
Get up to 2TB FREE CLOUD per backup license!

An exclusive Black Friday offer just for Expert Exchange audience! Buy any of our top-rated backup solutions & get up to 2TB free cloud per system! Perform local & cloud backup in the same step, and restore instantly—anytime, anywhere. Grab this deal now before it disappears!

 
LVL 13

Accepted Solution

by:
Rizzle earned 500 total points
ID: 40381209
Right ok, Go to control panel and then click mail and then when in mail click on Data Files and then remove the data file currently there. Also create yourself a new mail profile by clicking on Mail in Control Panel again > Show Profiles > Add

Screenshot of mail in Control panel below.

Control Panel Mail Option
0
 

Author Comment

by:ErnieRader
ID: 40381242
BINGO!!!  BINGO!!!  BINGO BIG TIME!!!   I found the right data file after removing a couple of others, repaired it with the utility that you suggested (6 more times), exited all the programs I had open, and rebooted.  When I loaded Outlook, everything worked just fine.  You're a good man, my friend.  Thank you.  Now I need to find where to award all 500 points to you immediately.
0
 

Author Closing Comment

by:ErnieRader
ID: 40381247
This man really knows his Outlook solutions.  He really had to work for this one.  Outstanding solution.
0

Featured Post

Get up to 2TB FREE CLOUD per backup license!

An exclusive Black Friday offer just for Expert Exchange audience! Buy any of our top-rated backup solutions & get up to 2TB free cloud per system! Perform local & cloud backup in the same step, and restore instantly—anytime, anywhere. Grab this deal now before it disappears!

Join & Write a Comment

Suggested Solutions

I wanted to share this with fellow Experts, who might not know. How often have you wanted to learn something, only to be set back by either restrictions imposed on "trial" or "evaluation" software?  How often have you had to rebuild a home networ…
The new Microsoft OS looks great, is easier than ever to upgrade to, it is even free.  So what's the catch?  If you don't change the privacy settings, Microsoft will, in accordance with the (EULA) you clicked okay to without reading, collect all the…
The viewer will learn how to use a discrete random variable to simulate the return on an investment over a period of years, create a Monte Carlo simulation using the discrete random variable, and create a graph to represent the possible returns over…
The viewer will learn how to create two correlated normally distributed random variables in Excel, use a normal distribution to simulate the return on different levels of investment in each of the two funds over a period of ten years, and, create a …

760 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

26 Experts available now in Live!

Get 1:1 Help Now