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  • Status: Solved
  • Priority: Medium
  • Security: Public
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can't get to www.google.ca or yahoo.ca

I have a laptop that had some spyware on it. everything checkout clean but when I try to go to google.ca or yahoo.ca, I get a error saying that it can't find the page. if I go to something like microsoft.com, no problem. this happens in Chrome and Firefox also.

I'm missing something.
What might it be?
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johnny181
Asked:
johnny181
1 Solution
 
David Johnson, CD, MVPOwnerCommented:
try an ipconfig /flushdns and retry to connect.
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Danny ChildIT ManagerCommented:
Any better if you go to Start.. Accessories.. System Tools.. Internet Explorer (No Add-Ons)?

You don't say how you cleared the spyware - Malwarebytes is my first tool of choice...
www.malwarebytes.org
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johnny181Author Commented:
yes, I will try malwarebytes again though I did run it and it came back clean last week. strange, I haven't run into this.
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jcimarronCommented:
johnny181--
Can you get to those sites using Google Chrome browser or Firefox?
Are you located in Canada?
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johnny181Author Commented:
none of the browsers work for those sites. yes, we are in canada. I'm thinking the issue is with the IE (settings) since the IP and DNS settings are correct and work for a number of other sites such as microsoft.com which I tried.
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jcimarronCommented:
johnny181--
Let us know the results of using ipconfig/flushdns and running IE with no add-ons as suggested by others earlier.

Have you looked in your HOSTS file and your firewall settings to make sure the sites are not being blocked there?
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