Link to home
Start Free TrialLog in
Avatar of johnny181
johnny181

asked on

can't get to www.google.ca or yahoo.ca

I have a laptop that had some spyware on it. everything checkout clean but when I try to go to google.ca or yahoo.ca, I get a error saying that it can't find the page. if I go to something like microsoft.com, no problem. this happens in Chrome and Firefox also.

I'm missing something.
What might it be?
Avatar of David Johnson, CD
David Johnson, CD
Flag of Canada image

try an ipconfig /flushdns and retry to connect.
ASKER CERTIFIED SOLUTION
Avatar of Danny Child
Danny Child
Flag of United Kingdom of Great Britain and Northern Ireland image

Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
Avatar of johnny181
johnny181

ASKER

yes, I will try malwarebytes again though I did run it and it came back clean last week. strange, I haven't run into this.
johnny181--
Can you get to those sites using Google Chrome browser or Firefox?
Are you located in Canada?
none of the browsers work for those sites. yes, we are in canada. I'm thinking the issue is with the IE (settings) since the IP and DNS settings are correct and work for a number of other sites such as microsoft.com which I tried.
johnny181--
Let us know the results of using ipconfig/flushdns and running IE with no add-ons as suggested by others earlier.

Have you looked in your HOSTS file and your firewall settings to make sure the sites are not being blocked there?