M SOS
asked on
Blackberry 9720 contacts are not fully syncing
I have done the following.
1- Verify that the Microsoft XML Parser is version 4.10.9404.0 or later. The Microsoft XML Parser version can be verified on the computer hosting the BlackBerry Enterprise Server by clicking Start > Settings > Control Panel > Add or Remove Programs.
2-Install Microsoft XML Parser 4.1 or 4.2 onto the BlackBerry Enterprise Server if it is not version 4.10.9404.0 or later.
3- Restart the BlackBerry Synchronization Service on the computer hosting the BlackBerry Enterprise Server.
Important: Restarting certain BlackBerry Enterprise Server services delays email message delivery to BlackBerry smartphones. For more information, see KB04789.
4- Ask the BlackBerry smartphone user to delete the Desktop [SYNC] service book from the BlackBerry smartphone, then undelete it by completing the following steps:
A- On the Home screen of the BlackBerry smartphone, go to Options > Advanced Options > Service Book.
B- Highlight Desktop [SYNC], display the menu and click Delete.
C- Confirm the delete before exiting the Service Book option.
D- Navigate back to the Service Book option, display the menu and click Undelete.
Back.
The user says she has not got a desktop sync with service book to delete.
Will creating an Outlook profile help with this or it is irrelevant?
Help please.
1- Verify that the Microsoft XML Parser is version 4.10.9404.0 or later. The Microsoft XML Parser version can be verified on the computer hosting the BlackBerry Enterprise Server by clicking Start > Settings > Control Panel > Add or Remove Programs.
2-Install Microsoft XML Parser 4.1 or 4.2 onto the BlackBerry Enterprise Server if it is not version 4.10.9404.0 or later.
3- Restart the BlackBerry Synchronization Service on the computer hosting the BlackBerry Enterprise Server.
Important: Restarting certain BlackBerry Enterprise Server services delays email message delivery to BlackBerry smartphones. For more information, see KB04789.
4- Ask the BlackBerry smartphone user to delete the Desktop [SYNC] service book from the BlackBerry smartphone, then undelete it by completing the following steps:
A- On the Home screen of the BlackBerry smartphone, go to Options > Advanced Options > Service Book.
B- Highlight Desktop [SYNC], display the menu and click Delete.
C- Confirm the delete before exiting the Service Book option.
D- Navigate back to the Service Book option, display the menu and click Undelete.
Back.
The user says she has not got a desktop sync with service book to delete.
Will creating an Outlook profile help with this or it is irrelevant?
Help please.
SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
ASKER
The users says that he has all his contacts in sub-folders and she is missing about a 100 contacts and has the rest...
SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
ASKER