Proper Removal of secondary email domain from exchange and outlook

we have an exchange 2003 environment with few domains used as aliases by different users. is the main domain. Recently, one of the aliased domain ( was permanently moved to a different email server. Users from domain is unable to receive emails from the local users ( Using the message tracking in exchange, i can see that emails sent to users still goes to their local mailbox.

The following has been performed.
- removed the domain ( from the recipient policies.
- manually removed address from the users and set a new primary address.
- ran rebuild Default OAL and downloaded new address book from outlook
- hide from exchange address list

Using OWA from an outside system, it works fine but using outlook inside, it doesnt work. i already deleted auto complete and typed the address manually but for some reason it still resolves it to the local address ( and all emails to goes to domain.

I dont see the name/user in GAL from outlook.

Thanks for the help!
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Miguel Angel Perez MuñozCommented:
Maybe Oultook has cached this contact. To remove:
pordsAuthor Commented:
Miguel - Thanks for the response. I am hesitant to wipe the auto complete cache completely just for 1 email address. I already deleted the entry in the auto complete list and typed the email address manually but it will only revert to its primary address despite type
Miguel Angel Perez MuñozCommented:
Sorry, I re-read your question (this flu is killing me), did you rebuild RUS when you delete from recipient policy domain xyz?
Big Business Goals? Which KPIs Will Help You

The most successful MSPs rely on metrics – known as key performance indicators (KPIs) – for making informed decisions that help their businesses thrive, rather than just survive. This eBook provides an overview of the most important KPIs used by top MSPs.

pordsAuthor Commented:
yes. i also ran rebuild RUS. I did Update Now too.
pordsAuthor Commented:
Outlook is also in non-cache mode and still inhibits the same behavior as in cached moded.
Miguel Angel Perez MuñozCommented:
This happens only to existing accounts or new created too?
pordsAuthor Commented:
Existing accounts. These accounts are no longer with the organization but will still need access to some resources while in transition.
pordsAuthor Commented:
Ok. i had to do what I originally didnt want to do.

To fix the issue:
I removed all exchange features from the accounts and re-run RUS, OAL and removed auto complete entries on local users that will be sending them emails.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
pordsAuthor Commented:
Only one was responding and i eventually fix the issue myself.
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today

From novice to tech pro — start learning today.