Solved

Outlook 2013 don't update folders after resume from sleep mode

Posted on 2014-10-15
2
796 Views
Last Modified: 2014-11-24
Hi everyone,

We recently migrated from Exchange 2010 to Exchange Online. Since then, from time to time, Outlook (2013) does not update folders when our users resume their laptop (Windows 7) from sleep mode, which means that they cannot see new mails incoming. The only way to make it work again is to repair or to recreate the mail profile.  Rebooting the computer or even doing a full Online repair does not work, hitting "Send/Receive all folders" does nothing, and when checking the Connection Status, everything is clear, and Outlook is "Connected to exchange server".

It happened 4 times to 4 different person, the only common denominator was that it happened after resuming their laptop from sleep mode. I am out of ideas about how to solve this permanently. Any help is greatly appreciated.

Thank you,
0
Comment
Question by:maxalarie
  • 2
2 Comments
 
LVL 1

Accepted Solution

by:
VBSKid earned 500 total points
Comment Utility
This is by design. Have the users' restart outlook to reinitialize the connection.
0
 
LVL 1

Assisted Solution

by:VBSKid
VBSKid earned 500 total points
Comment Utility
If that does not work, you can always go through tools > account settings > change > and then go through the rest of the setup. I had to disable sleep mode at my company.
0

Featured Post

Top 6 Sources for Identifying Threat Actor TTPs

Understanding your enemy is essential. These six sources will help you identify the most popular threat actor tactics, techniques, and procedures (TTPs).

Join & Write a Comment

ADCs have gained traction within the last decade, largely due to increased demand for legacy load balancing appliances to handle more advanced application delivery requirements and improve application performance.
This article explains in simple steps how to renew expiring Exchange Server Internal Transport Certificate.
This lesson covers basic error handling code in Microsoft Excel using VBA. This is the first lesson in a 3-part series that uses code to loop through an Excel spreadsheet in VBA and then fix errors, taking advantage of error handling code. This l…
This is Part 3 in a 3-part series on Experts Exchange to discuss error handling in VBA code written for Excel. Part 1 of this series discussed basic error handling code using VBA. http://www.experts-exchange.com/videos/1478/Excel-Error-Handlin…

743 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

11 Experts available now in Live!

Get 1:1 Help Now