Solved

Unable to Move Message

Posted on 2014-10-16
5
411 Views
Last Modified: 2014-11-10
I have one user who is having issues deleting messages from both her iphone and ipad.  She receives the following error "Unable to Move Message the message could not be move to the mailbox trash."  In looking this error up I see if only referenced to imap accounts, this is an activesync setup.  Any idea?  One of the issues is occurring on a brand new iphone and it was happening on her old iphone also, so I don't know that its a hardware thing.
0
Comment
Question by:bsjj2727
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
5 Comments
 
LVL 7

Expert Comment

by:tolinrome
ID: 40384271
Make sure no IMAP settings are still on their (if not needed).

Also try this:
Outgoing mail server - Advanced - mailbox behavior - deleted mailbox - trash - on the server - trash - ticked
0
 

Author Comment

by:bsjj2727
ID: 40385355
where are you finding this at Outgoing mail server - Advanced - mailbox behavior - deleted mailbox - trash - on the server - trash - ticked ?

Also there are no imap settings setup and there has never been imap settings setup before
0
 
LVL 7

Expert Comment

by:tolinrome
ID: 40385377
0
 

Author Comment

by:bsjj2727
ID: 40385384
I've already said twice that this is not an imap account its activesync
0
 
LVL 7

Accepted Solution

by:
tolinrome earned 500 total points
ID: 40385399
Yes, you did say it twice, thanks for reminding me, sorry.

Try this please, there are two different solutions that seemed to solve this type of problem. One was to remove then add the account again.

http://answers.microsoft.com/en-us/outlook_com/forum/oemail-ofolders/unable-to-move-message-on-iphone/2cffc6d8-76a4-4dfe-8252-25a1754ca6fa
0

Featured Post

Free Tool: SSL Checker

Scans your site and returns information about your SSL implementation and certificate. Helpful for debugging and validating your SSL configuration.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

This article explains in simple steps how to renew expiring Exchange Server Internal Transport Certificate.
A brief look into what is, how to use, and how to make GIFs
This video shows how to quickly and easily add an email signature for all users on Exchange 2016. The resulting signature is applied on a server level by Exchange Online. The email signature template has been downloaded from: www.mail-signatures…
Exchange organizations may use the Journaling Agent of the Transport Service to archive messages going through Exchange. However, if the Transport Service is integrated with some email content management application (such as an antispam), the admini…

734 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question