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Brother LaserFax Fax machine won't receive faxes, error: "Ext Tel in use"

Posted on 2014-10-16
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Last Modified: 2014-10-16
My customer's fax machine works "intermittently".  Sometimes it sends and receives, other times it will just send.   Today the error message is "Ext Tel in use" when somebody sends a fax.  I am able to call out on the line.

It is a Brother LaserFax Super G3.

Thanks for any tips, I don't usually deal with these units.
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Question by:Dwight Baer
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Accepted Solution

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Paul Sauvé earned 2000 total points
ID: 40385084
Make sure that the landline is connected to 'Line In' on the fax machine and connect the telephone to the 'Line Out' on the fax machine.
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Author Closing Comment

by:Dwight Baer
ID: 40385233
Good suggestion.

As it happens, I think that either the phone line is somehow defective or the fax machine is somehow defective.

I'm giving up.
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