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Exchange 2013 - Event ID 4999 MS Exchange Common - Watson report about to be sent for process id

Posted on 2014-10-16
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Last Modified: 2016-03-29
Hi,

We have a single Exchange 2013 server and are getting this error many times in a day.  I haven't been able to find a solution and was wondering if anyone came across this error or have any suggestions.

Edition             : Standard
AdminDisplayVersion : Version 15.0 (Build 913.22)

Log Name:      Application
Source:        MSExchange Common
Date:          10/16/2014 9:15:46 AM
Event ID:      4999
Task Category: General
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      exchangeserver.name
Description:
Watson report about to be sent for process id: 3952, with parameters: E12IIS, c-RTL-AMD64, 15.00.0913.022, M.Exchange.Imap4, M.Exchange.Net, M.E.N.NetworkConnection.BeginNegotiateTlsAsClient, System.InvalidOperationException, 99a4, 15.00.0913.007.
ErrorReportingEnabled: True
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Question by:wepz
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6 Comments
 
LVL 63

Expert Comment

by:Simon Butler (Sembee)
ID: 40385488
Have you got IMAP4 enabled?

Simon.
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Author Comment

by:wepz
ID: 40385705
Yes the client uses IMAP4
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LVL 63

Expert Comment

by:Simon Butler (Sembee)
ID: 40386313
IMAP4 is where the error is coming from.
Could be a corrupt message in a mailbox, I have seen similar before. You would need to see whether an IMAP user is having problems getting their email.

Simon.
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Author Comment

by:wepz
ID: 40387127
Thanks Simon,

Is there a way to isolate this?
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Accepted Solution

by:
Simon Butler (Sembee) earned 500 total points
ID: 40387522
Not easily.
There might be something in the IMAP logs, if you have that enabled.
Could be something in the Application logs.

I don't do much with IMAP myself.

Ensure that any AV on the server has the correct exclusions set as well.

Simon.
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