Exchange DB Backup fails
Posted on 2014-10-16
My Exchange 2010 Server is a hosted VM in the Cloud at a Data center. I am doing my Exchange backups using Ameri Vault or know as its called now Restart I.T. My backup suddenly started failing saying that the database is not mounted at the time the backup is trying to run at about 7pm CST. From the best I can tell the exchange DB is not dis-mounting at that time and we are not having any issues with email flow. Here is the log file from the backup:
16-Oct 14:26:25 BKUP-I-04384 ------------------------------------------------------------
16-Oct 14:26:25 BKUP-I-04314 Agent Version 7.31.3422 Mar 31 2014 21:06:19
16-Oct 14:26:25 BKUP-I-04127 job started at 16-Oct-2014 14:26:23 -0500
16-Oct 14:26:25 BKUP-I-04126 job name /exch_test/
16-Oct 14:26:33 SSET-I-04130 connect to the Vault at vbtr1-6.xxxxx.com
16-Oct 14:26:34 SSET-I-04748 Connection to the Vault is using AES encryption
16-Oct 14:26:35 SSET-I-04755 login as bisso/xxxx
16-Oct 14:26:35 RSYN-I-07721 The Vault at vbtr1-6.xxxxx.com supports Logical Vault Replication.
16-Oct 14:26:35 RSYN-I-08870 The Vault at vbtr1-6.xxxxx.com has accepted the operation.
16-Oct 14:26:35 RSYN-I-07712 Alternate vault is not found
16-Oct 14:26:35 UTIL-I-05210 Computer information: dn=, hn=Exx-EXCHANGE, ip=192.168.3.x, vid=917e8b7b-6140-495b-ba9f-5f9a1f649c18, cid=cbc1b0bb-b218-4cb8-9e15-e2d9e36574e1
16-Oct 14:26:35 UTIL-I-05211 Job information: tn=exch_test, vid=3cc34a46-6773-4b5a-9a17-d8a7b2620516, cid=cbc1b0bb-b218-4cb8-9e15-e2d9e36574e1, tid=e4ba9e4c-0125-44c7-b0da-af579dfeab19
16-Oct 14:26:35 UTIL-I-05212 Original job information: tn=exch_test, cid=cbc1b0bb-b218-4cb8-9e15-e2d9e36574e1
16-Oct 14:26:36 RSYN-I-07726 The target Vault for this session is vbtr1-6.xxxxxxxx.com
16-Oct 14:26:36 RSYN-I-04180 deleting C:\Program Files\AmeriVault Backup Solution\Agent\exch_test\00000001.CAT
16-Oct 14:26:36 RSYN-I-04180 deleting C:\Program Files\AmeriVault Backup Solution\Agent\exch_test\00000001.DTA
16-Oct 14:26:36 RSYN-I-04180 deleting C:\Program Files\AmeriVault Backup Solution\Agent\exch_test\00000001.DTX
16-Oct 14:26:44 BKUP-I-04315 Vault Version 7.02
16-Oct 14:26:44 BKUP-I-08464 Maximum path length supported is 31,999 characters
16-Oct 14:26:44 BKUP-I-08212 Target vault supports delta recreation
16-Oct 14:26:44 SSET-I-04132 synching catalog number is 1
16-Oct 14:26:46 BKUP-I-04698 Backup Encoding: UTF8
16-Oct 14:26:46 EX10-I-08992 Backing up the entire Exchange server named Exx-EXCHANGE.
16-Oct 14:26:46 EX10-W-08964 Database Public Folder Database 09892xxxxx is not in an available state: . It will not be backed up.
16-Oct 14:26:46 EX10-W-08964 Database Mailbox Database 14743xxxxx is not in an available state: . It will not be backed up.
16-Oct 14:26:46 EX10-F-08559 All databases in the backup selection are dismounted. The backup will fail.
16-Oct 14:26:47 BKUP-E-04706 job will be forced to fail
16-Oct 14:26:47 BKUP-F-04110 job failed to complete
16-Oct 14:26:49 SYST-I-08389 Notification email for recipient mcollins@xxxxxxxwith delivery using SMTP server "vaultmail.xxxxx:25/login:vaultmail": sent OK
16-Oct 14:26:50 CAT -E-08056 backup aborted
16-Oct 14:26:50 SSET-I-04131 disconnect from the Vault at 16-Oct-2014 14:26:50 -0500
I have checked the event viewer and thee is no indication that the database is dismounting at all. Can anyone offer any insight to what the issue might be? My data center vendor and software vendor want me to run ESEUTILS to see if my exchange environment is healthy, we are not having any obvious email issues.