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Exchange DB Backup fails

Posted on 2014-10-16
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Last Modified: 2016-06-14
My Exchange 2010 Server is a hosted VM in the Cloud at a Data center.  I am doing my Exchange backups using Ameri Vault or know as its called now Restart I.T.  My backup suddenly started failing saying that the database is not mounted at the time the backup is trying to run at about 7pm CST.  From the best I can tell the exchange DB is not dis-mounting at that time and we are not having any issues with email flow.  Here is the log file from the backup:

16-Oct 14:26:25 BKUP-I-04384 ------------------------------------------------------------
16-Oct 14:26:25 BKUP-I-04314 Agent Version 7.31.3422 Mar 31 2014 21:06:19
16-Oct 14:26:25 BKUP-I-04127 job started at 16-Oct-2014 14:26:23 -0500
16-Oct 14:26:25 BKUP-I-04126 job name /exch_test/
16-Oct 14:26:33 SSET-I-04130 connect to the Vault at vbtr1-6.xxxxx.com
16-Oct 14:26:34 SSET-I-04748 Connection to the Vault is using AES encryption
16-Oct 14:26:35 SSET-I-04755 login as bisso/xxxx
16-Oct 14:26:35 RSYN-I-07721 The Vault at vbtr1-6.xxxxx.com supports Logical Vault Replication.
16-Oct 14:26:35 RSYN-I-08870 The Vault at vbtr1-6.xxxxx.com has accepted the operation.
16-Oct 14:26:35 RSYN-I-07712 Alternate vault is not found
16-Oct 14:26:35 UTIL-I-05210 Computer information: dn=, hn=Exx-EXCHANGE, ip=192.168.3.x, vid=917e8b7b-6140-495b-ba9f-5f9a1f649c18, cid=cbc1b0bb-b218-4cb8-9e15-e2d9e36574e1
16-Oct 14:26:35 UTIL-I-05211 Job information: tn=exch_test, vid=3cc34a46-6773-4b5a-9a17-d8a7b2620516, cid=cbc1b0bb-b218-4cb8-9e15-e2d9e36574e1, tid=e4ba9e4c-0125-44c7-b0da-af579dfeab19
16-Oct 14:26:35 UTIL-I-05212 Original job information: tn=exch_test, cid=cbc1b0bb-b218-4cb8-9e15-e2d9e36574e1
16-Oct 14:26:36 RSYN-I-07726 The target Vault for this session is vbtr1-6.xxxxxxxx.com
16-Oct 14:26:36 RSYN-I-04180 deleting C:\Program Files\AmeriVault Backup Solution\Agent\exch_test\00000001.CAT
16-Oct 14:26:36 RSYN-I-04180 deleting C:\Program Files\AmeriVault Backup Solution\Agent\exch_test\00000001.DTA
16-Oct 14:26:36 RSYN-I-04180 deleting C:\Program Files\AmeriVault Backup Solution\Agent\exch_test\00000001.DTX
16-Oct 14:26:44 BKUP-I-04315 Vault Version 7.02
16-Oct 14:26:44 BKUP-I-08464 Maximum path length supported is 31,999 characters
16-Oct 14:26:44 BKUP-I-08212 Target vault supports delta recreation
16-Oct 14:26:44 SSET-I-04132 synching catalog number is 1
16-Oct 14:26:46 BKUP-I-04698 Backup Encoding: UTF8
16-Oct 14:26:46 EX10-I-08992 Backing up the entire Exchange server named Exx-EXCHANGE.
16-Oct 14:26:46 EX10-W-08964 Database Public Folder Database 09892xxxxx is not in an available state: . It will not be backed up.
16-Oct 14:26:46 EX10-W-08964 Database Mailbox Database 14743xxxxx is not in an available state: . It will not be backed up.

16-Oct 14:26:46 EX10-F-08559 All databases in the backup selection are dismounted. The backup will fail.
16-Oct 14:26:47 BKUP-E-04706 job will be forced to fail
16-Oct 14:26:47 BKUP-F-04110 job failed to complete
16-Oct 14:26:49 SYST-I-08389 Notification email for recipient mcollins@xxxxxxxwith delivery using SMTP server "vaultmail.xxxxx:25/login:vaultmail": sent OK
16-Oct 14:26:50 CAT -E-08056 backup aborted
16-Oct 14:26:50 SSET-I-04131 disconnect from the Vault at 16-Oct-2014 14:26:50 -0500

I have checked the event viewer and thee is no indication that the database is dismounting at all.  Can anyone offer any insight to what the issue might be?  My data center vendor and software vendor want me to run ESEUTILS to see if my exchange environment is healthy, we are not having any obvious email issues.
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Question by:Michael Collins
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Expert Comment

by:Simon Butler (Sembee)
ID: 40385483
On Exchange 2010 there is no need to run eseutil, which isn't risk free.
Just create a new database (you can have up to four) and then move all content to a new database and drop the original.

Is the server fully patched?

Simon.
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Author Comment

by:Michael Collins
ID: 40385510
Thanks for the info.  I will make sure the Server is patched up and see how it goes after that.  If the backup still fails then I will do as suggested.
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Author Comment

by:Michael Collins
ID: 40385877
Checked to see if Server was patched up, saw that Update Rollup 7 For Exchange 2010 SP3 was available as an update.  However, when I tried to install from Automatic updates it failed.  So I manually downloaded the Roll Up 7 update and attempted to install it but it failed again giving me the following message:

The user who's currently logged on does not have sufficient permissions to install this package.  You need at least Exchange Server Administrator permissions on the current computer to complete this task.  I am logged in as the Domain Administrator.
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Accepted Solution

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Simon Butler (Sembee) earned 500 total points
ID: 40386311
Domain Admin does not mean you are going to be an Exchange Server admin.
If the permissions have been screwed around with, or the Windows profile is corrupt you can get those kinds of errors.
Do you have another Domain Admin level account you can try it with?

Simon.
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Author Comment

by:Michael Collins
ID: 40395720
Administrator appears to have all of the required rights to run the backup.  This backup job as been running for the last year without any issues and is suddenly failing every night.............
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Author Comment

by:Michael Collins
ID: 40395742
trying another backup software to see if it will at least run the job......
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