I have an HP Laserjet Pro 400 ( M401DN ) monochrome printer. The printer has both networking and duplex functionality built in.
I purchased the optional 500 sheet paper tray ( HP Part # CF284A ) and the printer sits on top,
I have Intuit QuickBooks Pro 2013 or 2014 (no real differences) running in Windows 7 Pro (all products are fully patched and up to date).
I want to use the (standard) 2nd paper tray to hold my pre-printed laser checks, and move my plain letter sized bond paper to the new 500 sheet tray. Sounds pretty standard right?
( NOTE: I've pre defined the contents of each tray in both the HP Windows driver and physically in the HP laserjet menu via the little LCD settings touch screen. )
The problem that I'm having is that when I select print checks from inside QuickBooks and I select the HP Laserjet Pro 400 as my default check printing printer, the printer pulls from the correct tray and prints on the bottom side of the pre-printed laser check. The pre-printed checks are printed in sequence. The first check in the stack needs to be the first check printed and so on down the stack. I can't turn the stack over as the printer will not draw from the bottom of the stack. My checks must stay in top to bottom order or this is a useless printer solution for me.
Additionally I have explored the printer settings and options and found that the print order option (Front to Back) or (Back to Front) makes no difference with this situation. Rotating 180 degrees has no benefit either. I need the printer to realize that I need to print on the top of the page not the bottom.
This should bring in the duplex functionality of the printer (already built-in to this specific model) .
I need to printer to skip printing on the initial page draw then kick in the duplexing functionality and pull the paper back into the printer and print the actual check voucher on what is physically the top of the pre-printed laser check.
I spent 2hrs on the phone with Intuit today and they gave up, claiming they had never seen it, but they are very interested in what I discover if I find an answer. I just got off a chat session with HP (off shore) support. They wanted $39 for a one time tech support ticket (with no guarantee that they'd actually find a solution for my $39 investment.)
I can't be the only person that has had this problem.
I thank you much in advance for anyone that can shed some light on this situation.