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Dell Latitude E5410 not booting up

Posted on 2014-10-17
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Last Modified: 2016-11-23
Hi I need help I replaced the hardrive on my Dell E5410 laptop, I installed Win 7 64bit , Avast antivirus, skype and the laptop was working fine booting with no problems, I then installed MS office 2013 and when i re- booted I am getting " your computer was unable to start , Startup repair is checking your system for problems" then comes back and tells me that startup repair was unable to repair the problem.

I re-installed windows 3 times and still end up with the same problem.
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Question by:Trevor_C
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Accepted Solution

by:
rindi earned 125 total points
ID: 40386305
Test your RAM using memtest 86+, and the HD using the disk manufacturer's diagnostic utility. If the disk is bad, replace it.

Those tools are included on the UBCD:

http://ultimatebootcd.com
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Assisted Solution

by:Seth Simmons
Seth Simmons earned 125 total points
ID: 40386700
sounds more like a failing drive
if that is the original with that system i wouldn't be surprised since that model is a few years old
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LVL 91

Expert Comment

by:nobus
ID: 40388039
did you install all the drivers for your Dell E5410 ?
here they are :  http://www.dell.com/support/home/us/en/04/product-support/product/latitude-e5410/drivers

may i ask why you replaced the previous harddrive?  was it failing ?
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Author Comment

by:Trevor_C
ID: 40391649
I replaced the hard drive because the original disk failed.
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Author Comment

by:Trevor_C
ID: 40391652
I tested the ram using memtest 86+ and received no errors, I tested the hard disk using the on board diags and also received no errors.
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Author Comment

by:Trevor_C
ID: 40391653
I did install drivers using the Dell system detect off the Dell support site.
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LVL 88

Expert Comment

by:rindi
ID: 40391667
Don't use "onboard" diagnostics, but rather the HD manufacturers' tool.
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Assisted Solution

by:nobus
nobus earned 250 total points
ID: 40391680
i agree - and use the long test, not the quick one
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Will my email signature work in Office 365?

You've built an email signature using raw HTML code in Office 365, but you can't review how it looks with Transport Rules. So you have to test it over and over again before it can be used. Isn't this a bit of a waste of your time? Wouldn't a WYSIWYG editor make it a lot easier?

 

Author Comment

by:Trevor_C
ID: 40406073
Hi All thanks for trying to help I worked around the problem by installing Office 2010 and it worked properly, I think something was wrong with my Office 2013 media pack, I am still not certain but the laptop is working and at the moment.
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LVL 91

Expert Comment

by:nobus
ID: 40406191
Trevor  -how could you do that - if it does not boot?
unless you reinstalled windows, of course
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Author Comment

by:Trevor_C
ID: 40407769
Yes I did a low level format on the drive and then re-installed Windows, before that ran the diags from the hard disk manufacturer and the hard drive passed all 3 times.
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Expert Comment

by:nobus
ID: 40407843
>>  that ran the diags from the hard disk manufacturer and the hard drive passed all 3 times  <<   ok, fine -but  was that the LONG diag, or extended, as suggested?

anyhow - if you're up and working - maybe time to close this Q
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Author Comment

by:Trevor_C
ID: 40407900
It was not the long diag, yes I believe we can close the question.
Thanks guys for all the effort.
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Expert Comment

by:nobus
ID: 40408314
i just hope the problem did not come from a dying drive
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Author Comment

by:Trevor_C
ID: 40408397
The drive that is currently in the laptop is a new drive, the previous drive failed and had to be replaced.
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LVL 91

Assisted Solution

by:nobus
nobus earned 250 total points
ID: 40408754
that's fine - but it can also be bad
i always test my drives before installing them
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