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Program will not start as a service in Windows7 Pro 64. What can I try?

Posted on 2014-10-17
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Last Modified: 2014-11-14
We are trying to install a proprietary 32 bit program in Panasonic laptop running Windows 7 professional - 64bit. The program has been installed in many similar setups without any problems. The program runs as a service and requires dotnet v2.0 .
The install works fine but the service will not start and throws up an error 1053.
We have tried running the service under a Local System account, Administrator account and have created a new account with administrator rights.
We have tried uninstalling the program, rebooting and reinstalling it.
We believe it is a  dotnet problem
We have tried running a dotnet v4.5.1 repair.
All to no avail.
The user interface loads with no problem.
Solution please?
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Question by:datasafe
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Expert Comment

by:Predrag Jovic
ID: 40386565
We have tried running a dotnet v4.5.1 repair
The program runs as a service and requires dotnet v2.0
Try repair of dot net framework 3.5 SP1 - that will repair 2.0 - 3.5 version, dot net framework 4.5.1 is for 4.0 and 4.5 version only.
The user interface loads with no problem
Same issue happened when there was problem with dot net framework didn't work well in my company.
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Expert Comment

by:LordWabbit
ID: 40386614
Also check the application event log, there may be an entry there which can help diagnose the problem.
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Accepted Solution

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datasafe earned 0 total points
ID: 40387103
We eventually found the problem. The operating system and programs were recently installed on a new disk (not by us) and the programdata and user folders etc copied over from the old disk (on which the program in question had been installed). Some of those copied files related to our program. They were corrupt! When we deleted them and reinstalled the program, all worked fine.

What should have taken 10 minutes took about 3hrs as we racked our brains.

Thanks for the suggestions.
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LVL 59

Expert Comment

by:LeeTutor
ID: 40442240
This question has been classified as abandoned and is closed as part of the Cleanup Program. See the recommendation for more details.
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